Karlina Gillespie
Flagstaff,AZ
Summary
Motivated Shift Supervisor experienced in fast-paced retail environments and knowledgeable about security, safety, and service standards. Effective at helping management maintain order and increase revenue. Driven to apply five years of experience to improve operations. Well-versed in setting goals, training new employees, and monitoring performance. Superb communicator with team members and managers of all levels.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
HomeGoods
12.2023 - Current
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Shift Supervisor
Retail Unit, Northern Arizona University
08.2021 - 05.2024
- Managed shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
- Responded to and resolved customer questions and concerns
- Delivered successful training to more than 15 employees during tenure, educating them on successful work processes and productivity strategies
- Conducted a weekly inventory of supplies, equipment, and food items.
Entertainment Supervisor
Ak-Chin Circle Entertainment Center
04.2019 - 08.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Interviewed, hired, and trained new employees on the job and provided guidance for their development as needed.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Prepared shift summary reports and profit reviews for the general manager and communicated regularly on goals and progress.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Monitored inventory levels of supplies necessary for entertaining activities and placed orders when stock was low.
Education
Bachelor of Business - Marketing
Northern Arizona University
Flagstaff, AZ05.2025
High School Diploma -
Maricopa High School
Maricopa, AZ05.2021
Skills
- Sales and Marketing
- Operations Management
- Hiring, Training, and Mentoring
- Scheduling
- Accurate Money Handling
- Inventory Control
- Business Planning
- Customer Service
- Attention to Detail
Certification
- State and Coconino County Food Handlers
- CPR and First Aid
- OSHA 10
Timeline
Sales Associate
HomeGoods
12.2023 - Current
Shift Supervisor
Retail Unit, Northern Arizona University
08.2021 - 05.2024
Entertainment Supervisor
Ak-Chin Circle Entertainment Center
04.2019 - 08.2023
Bachelor of Business - Marketing
Northern Arizona University
High School Diploma -
Maricopa High School
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