Karlina Zelaya

Grove City

Summary

My first experience or the most recent was in the hotel industry, I have inventory experience, computer skill like Microsoft offices, technology is easy for me, I considerer my self a versatile and enterprising person, I am not afraid of changes, I love to learn and update my self, life is to continue moving and no stagnate, just keep moving, adapting to the changes The first time a boss told me fix by your self, I understand an learn a lot stuff like, recruitment process, I know to create an effective and efficient work team

Overview

years of professional experience

Work History

Housekeeper Manager / Dual Asistan Manager General

Red Roof/ Westmont Hospitality

Columbus, H

10.2021 - 12.2025

Supervised daily housekeeping operations, ensuring cleanliness and adherence to standards.
Trained and mentored staff on efficient cleaning techniques and safety protocols.
Implemented quality control measures to enhance guest satisfaction ratings.
Developed and maintained inventory management systems for cleaning supplies.
Coordinated scheduling of housekeeping staff to optimize coverage and efficiency.
Conducted inspections of guest rooms and common areas, addressing issues promptly.
Collaborated with other departments to support overall hotel operational goals.
Reduced staff turnover by implementing effective training programs and providing continuous feedback to team members.
Oversaw budgeting for the housekeeping department, making strategic decisions regarding resource allocation based on organizational priorities.
Increased customer satisfaction ratings by consistently exceeding expectations in room preparation and presentation.
Managed inventory control, ensuring adequate supplies were available while minimizing costs through efficient purchasing practices.
Enhanced guest satisfaction by maintaining a high standard of cleanliness and organization in all areas.
Improved overall housekeeping performance with thorough inspections, timely issue resolution, and proactive communication with the team.
Trained and mentored all new personnel to maximize quality of service and performance.
Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Monitored staff performance and provided feedback to drive productivity.
Addressed customer feedback and complaints to maximize satisfaction.
Maintained required records of work hours, budgets and payrolls.
Evaluated employee performance and recommended promotions, transfers and dismissals.
Developed and maintained comprehensive inventory system to track equipment and supplies.
Established and enforced safety protocols and guidelines for staff.
Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
Conducted regular audits of public spaces and staff work areas to maximize quality control.
Coordinated with outside vendors to provide supplies and equipment for staff.
Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
Analyzed market trends to adjust pricing strategies, maximizing revenue opportunities.
Oversaw daily operations, maintaining compliance with health and safety regulations.
Cultivated strong vendor relationships to negotiate favorable contracts and services.
Streamlined processes, improving workflow efficiency and reducing turnaround times for guest requests.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Maximized performance by monitoring daily activities and mentoring team members.

Housekeeper Manager

Courtyard by Marriott

Columbus, Oh

03.2021 - 10.2021

Oversaw daily housekeeping operations, ensuring high standards of cleanliness and guest satisfaction.
Trained and mentored team members on efficient cleaning techniques and safety protocols.
Developed and implemented inventory management processes for cleaning supplies and equipment.
Coordinated scheduling to optimize staff coverage during peak occupancy periods.
Resolved guest complaints promptly, enhancing overall service experience.
Streamlined housekeeping workflows, improving efficiency while maintaining quality assurance.
Collaborated with other departments to ensure seamless guest experiences throughout their stay at the property.
Developed customized cleaning procedures for specialty rooms or unique situations, addressing specific needs effectively.
Mentored new employees, fostering a positive work environment that promoted personal growth and skill development.
Coordinated special projects such as deep cleans or renovations, ensuring minimal disruption to guests during these processes.
Proactively addressed guest concerns or complaints, demonstrating exceptional problem-solving skills and commitment to service excellence.
Created a system for tracking maintenance requests, resulting in faster response times and improved guest satisfaction levels.
Conducted regular staff meetings to discuss updates, address concerns, share successes, and provide ongoing professional development opportunities.
Evaluated employee performance regularly, recognizing top performers while identifying opportunities for improvement among others.

Housekeeping Manager

Townplace Suits by Marriott

Hilliard, OH

03.2020 - 02.2021

Supervised daily housekeeping operations to ensure high standards of cleanliness and guest satisfaction.
Trained and mentored staff on effective cleaning techniques and safety protocols.
Developed and implemented efficient scheduling for housekeeping staff to optimize productivity.
Conducted regular inspections of guest rooms and public areas for quality assurance and compliance.
Collaborated with maintenance team to address facility-related issues promptly, enhancing guest experience.
Managed inventory of cleaning supplies, ensuring availability while minimizing waste and costs.
Created training materials for new hires, streamlining onboarding process and improving team performance.
Analyzed guest feedback to identify areas for improvement in housekeeping services, driving enhancements in service delivery.
Worked with front desk to respond promptly to all guest requests.
Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
Managed staff of 8 housekeepers.
Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
Completed schedules, shift reports, and other business documentation.
Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.

Housekeeping Head

Heart Of The House

Columbus, Oh

09.2017 - 02.2019

My skills is was all the position in hotels
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked effectively in fast-paced environments.
Self-motivated, with a strong sense of personal responsibility.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Learned and adapted quickly to new technology and software applications.
Developed and maintained courteous and effective working relationships.

Education

High School Diploma -

Skills

Customer service focus
Workload prioritization
Housekeeping
Health and safety compliance
Employee relations
Motivation techniques
Strong leadership
Scheduling expertise
Customer service
Cleaning practices
Cleaning and sanitation
Customer service-focused
Task assignment
Customer relationship management
Invoice processing
Department coordination
Staff motivation

Inventory control
Ordering cleaning supplies
Staff scheduling
Maintenance coordination
Staff evaluations
Payroll administration
Payroll
Supply inventory management
Document control
Inter-department collaboration
Vendor management
Regulatory compliance
Expense tracking
Budget administration
Data archiving
Report generation

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