Karll Jackson
Phoenix,AZ
Summary
Dedicated Cable and Fiber Splicing Professional with a strong background in installing, maintaining, and repairing systems and components. Delivered quality service through effective communication and thorough inspections, ensuring equipment safety and performance. Committed to fostering teamwork and continuous learning.
Overview
24
24
years of professional experience
Work History
NTS/E911 Technician
AT&T
Phoenix, Arizona
09.2019 - Current
- Installed and maintained telecommunications equipment for optimal performance.
- Diagnosed and resolved technical issues for customer service satisfaction.
- Monitored system performance and reported irregularities promptly.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Conducted preventive maintenance procedures according to established schedules.
- Replaced defective components or parts to ensure equipment functionality.
- Installed new components into equipment to restore functionality. or replaced defective parts to restore functionality.
- Collaborated with team members to ensure efficient project completion.
- Trained new technicians on company procedures and equipment usage.
- Conducted routine inspections to ensure compliance with safety standards.
- Managed quality control and maintained high level of customer satisfaction.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Followed safety practices to safeguard against injury and damage to property.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Assisted in the development of disaster recovery plans for critical IT infrastructure components.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Kept records of parts and equipment used in projects to update inventory.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
- Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
- Estimated project costs for labor and materials to inform client decisions. of labor and materials for projects and communicated value to clients.
- Gathered customer feedback to improve service delivery processes.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Communicated with distributors to procure equipment necessary for projects. to acquire necessary equipment for projects.
Starting Line Supervisor
Jacksons Car Wash
Gilbert, US
06.2019 - Current
- Supervised daily operations to ensure efficient workflow at car wash stations.
- Oversaw employee performance on speed and quality of vehicle servicing.
- Trained staff on proper vehicle cleaning techniques and safety protocols.
- Coordinated schedules to optimize staffing levels during peak hours.
Finish Line Supervisor
Jackson Car Wash
Gilbert, US
10.2018 - Current
Wire Technician
AT&T
Huntsville, US
08.2014 - 05.2018
- Travel to customers' home in company vehicle to install phone, cable, Internet and Fiber cable.
- Monitored company phone system for incoming support requests. and dispatch and communicate with support team.
- Certified in Fiber Optic and Satellite installation, enhancing service capabilities.
- Received multiple awards for high customer satisfaction based on survey feedback.
Contractor
AT&T
Madison, US
10.2005 - 08.2014
- Managed project timelines and deliverables for telecommunications initiatives.
- Coordinated with teams to implement network upgrades and enhancements.
- Ensured compliance with safety standards during installation processes.
- Worked independently until receiving offer to return to AT&T in Huntsville.
Premises Technician
AT&T
Eads, US
10.2011 - 02.2013
- Traveled to customers' homes to install phone, cable, and Internet services, ensuring timely and accurate setup.
- Utilized company phone and iPad to effectively dispatch tasks and communicate with support team.
- Installed and maintained telecommunications equipment for residential and commercial clients.
- Conducted routine inspections to ensure system functionality and safety compliance.
- Diagnosed technical issues and performed timely repairs on network infrastructure.
Shipping and Receiving Manager
Sports Authority
Huntsville, US
06.2011 - 10.2011
- Provided customer service, built client base, processed merchandise for sales floor, and received truck deliveries to ensure stock availability.
- Hired and supervised a team of associates to ensure effective operations.
- Motivated associates to achieve their tasks efficiently on the sales floor.
Contractor
Painting
Madison, US
10.2005 - 10.2011
- Executed landscaping and home remodeling projects to enhance property aesthetics.
- Ran a crew of 4.
- Managed installation and maintenance of telecommunications equipment.
- Coordinated project timelines and resources across multiple teams.
- Trained new contractors on safety protocols and operational procedures.
Receiving Associate/ Receiving Manager
Dillard's
Huntsville, US
09.2002 - 10.2005
- I started out assisting management in the operation of the dock, processed merchandise for the floor and assisted in cleaning the store.
- I managed and developed an effective team, hired and scheduled my own staff, managed and communicated progress to Corp. Office on a daily bases, and overseen maintenance of the store.
- I managed and developed an effective team, hired and scheduled my own staff, managed and communicated progress to Corp. Office on a daily basis, and oversaw maintenance of the store.
Education
Bob Jones High School
Madison, ALSkills
- Telecom installation
- Network configuration
- System diagnostics
- Technical troubleshooting
- Preventive maintenance
- Equipment maintenance
- Customer relationship management
Personal Information
Work Permit: Authorized to work in the US for any employer
Additional Information - Current Employment
Work Permit: Authorized to work in the US for any employer
Timeline
NTS/E911 Technician
AT&T
09.2019 - Current
Starting Line Supervisor
Jacksons Car Wash
06.2019 - Current
Finish Line Supervisor
Jackson Car Wash
10.2018 - Current
Wire Technician
AT&T
08.2014 - 05.2018
Premises Technician
AT&T
10.2011 - 02.2013
Shipping and Receiving Manager
Sports Authority
06.2011 - 10.2011
Contractor
AT&T
10.2005 - 08.2014
Contractor
Painting
10.2005 - 10.2011
Receiving Associate/ Receiving Manager
Dillard's
09.2002 - 10.2005
Bob Jones High School