Karl Mychal Pineda
Chatsworth,CA
Summary
Proactive team leader with expertise in quality assurance and issue resolution. Effectively communicates to align tasks with production schedules and enhance team performance. Champions employee safety and personnel management through collaboration with supervisors. Proven ability to improve efficiency and consistently meet production targets.
Overview
15
15
years of professional experience
Work History
Assembler III / Assoc. Team Lead / Group Lead IV
Medtronic, Inc. / MiniMed
Northridge, CA
06.2017 - Current
- Ensure adherence to FDA and OSHA standards
- Supervised production activities to maintain compliance with quality control benchmarks.
- Executed daily evaluations of workstations, detecting safety risks and improvement opportunities to elevate operational efficiency.
- Guided team members in executing daily tasks and achieving goals.
- Coordinate employee personnel to improve efficiency.
- Review completed work and training to verify quality consistency and conformance
- Elevated to leadership position in recognition of strong work ethic and delivered exceptional guidance.
- Encouraged and engaged team members, nurturing relationships and improving productivity within work culture.
- Complied with safety protocols and procedures to mitigate accidents or injuries.
- Oversaw processes, reporting abnormalities to management team.
- Coordinated with various team members to achieve and surpass production targets.
- Proposed strategies to boost production efficiency within collaborative environment.
Customer Service Agent
Iqor Holdings
Simi Valley, CA
03.2014 - 02.2016
- Delivered prompt, courteous, and expert service for routine inquiries and service issues.
- Administered high volume of inbound and outbound customer calls to secure timely assistance and resolution.
- Employed active listening and communication skills to address customer inquiries and escalate issues to supervisors.
- Formulated effective strategies for managing challenging customers while upholding professional demeanor.
Sales Associate / Stock Associate
Forever XXI
Sherman Oaks, CA
01.2011 - 01.2014
- Guided customers in product location, addressing inquiries and delivering personalized product recommendations to elevate shopping experience.
- Sustained expertise in current promotions, exchange guidelines, and payment/return policies.
- Crafted visually engaging merchandise displays with signage to draw customer attention and promote sale of overstock items.
- Managed and arranged product shipments on retail shelves to guarantee optimal product availability for customers.
Education
High School Diploma -
John F. Kennedy High School
Granada Hills, CA06.2010
Skills
- Production monitoring and line collaboration
- SOP adherence and documentation management
- Work planning and problem-solving
- Critical thinking and teamwork
- Team leadership and meeting facilitation
- Workplace safety practices
- Verbal and written communication
Timeline
Assembler III / Assoc. Team Lead / Group Lead IV
Medtronic, Inc. / MiniMed
06.2017 - Current
Customer Service Agent
Iqor Holdings
03.2014 - 02.2016
Sales Associate / Stock Associate
Forever XXI
01.2011 - 01.2014
High School Diploma -
John F. Kennedy High School