Karlo Gibbs
Royal Palm Beach,FL
Summary
Seeking a challenging position to can leverage my strong organizational and interpersonal skills to effectively manage housing programs, facilitate client needs, and collaborate with community partners. Committed to optimizing housing solutions and fostering a sense of belonging for those in need. Ready to contribute to a team-driven organization focused on improving the lives of vulnerable populations through efficient and compassionate housing coordination.
Overview
12
12
years of professional experience
Work History
Medical Scheduler
Signify Health
07.2022 - Current
- Implemented time-blocking and schedule notifications to optimize time management.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Consistently achieved highest scheduling performance metrics within a large, high-performing team each month ranking top 10% monthly.
Remote Sales Representative
TTEC
01.2020 - 07.2022
- Supported inbound and outbound sales and customer service inquires, assisted clients by troubleshooting technical issues associated with the Bank of America EDD accounts
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Medical Billing Review
Consulting Support Services
04.2018 - 01.2020
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Billing Specialist
MorseLife Health System
02.2016 - 04.2018
- Maintained accurate billing for residents in 3 different facilities, submitting claims to LTC (Long Term Care) companies to ensure timely reimbursement while maintaining accurate accounting through Excel
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Audited and corrected billing and posting documents for accuracy.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Medical Records Clerk/Front Desk Clerk
Imaging
04.2014 - 01.2016
- Insured accuracy of radiographic reports, create digital radiographic examination records, assist patients with report request, check patients in while providing excellent customer service.
Radiology Records Clerk
JFK Medical Center
06.2011 - 04.2014
- Adequately serving radiologist’s needs such as doctor to doctor/nurses communication, while relaying critical results to doctors/nurses
- Successfully entered patient’s medical information for radiographic examinations.
Education
High School Diploma -
John I Leonard High School
Greenacres City, FL01.2008
Skills
- HIPAA Guidelines
- Critical Thinking
- Administrative Procedures
- Generating Leads
- Database Maintenance
- Organization and Time Management
- MS Office
- Flexible and Adaptable
- Data Entry
- Teambuilding
- Excellent Communication
- Good Telephone Etiquette
Languages
Haitian Creol
Full Professional
Timeline
Medical Scheduler
Signify Health
07.2022 - Current
Remote Sales Representative
TTEC
01.2020 - 07.2022
Medical Billing Review
Consulting Support Services
04.2018 - 01.2020
Billing Specialist
MorseLife Health System
02.2016 - 04.2018
Medical Records Clerk/Front Desk Clerk
Imaging
04.2014 - 01.2016
Radiology Records Clerk
JFK Medical Center
06.2011 - 04.2014
High School Diploma -
John I Leonard High School
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