Karlos Palmer

• Led product management, user experience, and innovation teams across Dun & Bradstreet Data Management, Digital Marketing, and Sales Acceleration product portfolios generating $650M USD in Revenue for D&B
• Championed the development of D&B's first Generative AI solution that transforms the search experience from a criteria-based to conversational search interface
• Led the turnaround of a long declining product which had seen consistent declines for nearly a decade, shifting growth rates form the near -10% level to 2% in most recent year with prospects for increased future growth
• Launched a revitalized Revenue Acceleration solution that consolidated features from multiple products and generated more new sales in the last six months of 2021 than the prior year and a half while earning a top spot in the Forrester wave for B2B Standalone CDPs
• Launched first globally deployable S&MS solution with multilingual and local market data sourcing, opening up new growth markets and doubling international revenues
• Standardized login and authentication capabilities for entire product suite enabling common usernames and login procedures to unlock cross-sell sales activities
• Grew a previously declining business at 5.3%, a 6 point change in trajectory with newer product offerings growing in the near 40% range, while maintaining a near 50% EBITDA margin rate

• Managed all aspects of organization planning, strategy development, budget and revenue planning, profit and loss maintenance for a $650M USD business across technology, product, marketing, sales, and operations functions
• Owned the development of analyst facing pitch materials used for the Dun & Bradstreet IPO that resulted in a go-public price of $25 USD per share on a target of $22 USD per share
• Led the strategy and investment functions with projects totaling $30M in first year cash investment and representing a 20 percent annual revenue increase by year five, along with managing product sunsets and migrations to revitalize and rationalize the product portfolio
• Transformed the organization to a business unit model with distinct P&L units while growing EBITDA margins by nearly 20 percent
• Led Integration of a $150M acquisition of a leading MarTech provider that accelerated evolution from data provider to marketing solutions leader, a $20M dollar acquisition of a leading company intelligence platform, and rationalized a subsidiary generating $30M in annual revenues to achieve cost and GTM synergies

• Created market winning partnerships that delivered 15% growth for Alliances unit as compared to 2% for the firm at large
• Managed strategy, innovation, and technology focused team that identified expansion and new product opportunities across a portfolio of 300 partnerships
• Re-balanced team across long-term strategic and near-term revenue generation activities in support of revenue growth targets
• Supported D&B's growth into the programmatic advertising industry by exploring partnerships of interest in the MarTech / AdTech ecosystem.

• Led product management team for integration products that delivered on strategic objective of modernizing data delivery within user workflows
• Grew newest generation API products from $12M USD to $34M USD over a two-year period
• Stabilized legacy API product delivering over $60M USD in revenue through coordination of technology, product, and support resources in addition to personally intervening with at-risk customers in North America and Europe
• Established processes and teams to move toward a stable and repeatable development process versus an ad-hoc, unpredictable, and unstable development environment
• Established a global team of product management, pre-sales support, and technical consultants to support revenue and customer experience objectives

• Generated first year sales of $8.1M USD on a newly launched product which was subsequently transitioned to a partner GTM model that delivered $150M in annual topline revenue
• Migrated of a $100M USD block of business to a new online platform

Architected next-generation global customer master strategy, consolidating account systems across North America, Europe, Latin America and Asia-Pacific. Established foundation in Salesforce CRM to enable scalable segmentation, customer analytics and 14% improvement in account targeting accuracy.

Acquired software development expertise starting as an on-site consultant at global clients, ultimately managing 12 onshore and offshore analysts, architects and developers. Key achievements:

• Cut client software delivery cycle time by 66% via agile methods
• Created work assignment process boosting employee engagement in selecting assignments