Karl P Zalar Jr

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
• Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
• Managed financial performance, ensuring budget compliance and maximizing revenue generation through accurate billing and reimbursement practices.
• Complied with statutory, regulatory, state and federal guidelines in terms of benefits and developed appropriate procedures to meet strategic initiatives for nursing home.
• Provided guidance and leadership to over 100 employees in 65-bed facility while managing day-to-day administrative tasks.
• Championed a resident-centered approach to care by actively soliciting feedback from patients'' families regarding their experiences at the nursing home facility.
• Provided guidance and leadership to over [Number] employees in [Number]-bed facility while managing day-to-day administrative tasks.
• Served as an advocate for resident rights, addressing any concerns or grievances promptly and ensuring fair resolution.
• Implemented innovative marketing strategies to attract new residents while maintaining high occupancy levels in the nursing home facility.

• Maintained accurate documentation of all relevant information, including licensure renewals, annual surveys, and corrective action plans, to ensure ongoing compliance with state regulations.
• Enhanced operational efficiency by streamlining processes, implementing electronic health records, and optimizing resource allocation.
• Verified cost reports by following up with Medicare and Medicaid intermediaries.
• Strengthened partnership with local educational institutions, increasing opportunities for student internships and clinical rotations within the facility.
• Developed strong relationships with local healthcare providers, increasing referral rates and strengthening the facility''s reputation within the community.
• Collaborated with clinical teams to develop evidence-based policies and procedures that ensured consistent delivery of high-quality care services.
• Led quality improvement initiatives focused on enhancing patient satisfaction scores and reducing readmission rates.
• Oversaw risk management activities by developing safety protocols and promoting a culture centered around resident well-being to minimize potential liability concerns.
• Managed operations at 75-bed facility.
• Managed budget of over $7,000 while monitoring accounts payable and receivable, billing and claims processes to obtain reimbursements.
• Reduced staff turnover by fostering a positive work environment through open communication and proactive problemsolving.
• Discussed resident census data and admissions and discharge information in department-head meetings.
• Ensured regulatory compliance by conducting internal audits, addressing deficiencies promptly, and maintaining up-to-date knowledge of industry standards and regulations.
• Maintained compliance with statutory, regulatory, state and federal guidelines for benefits and developed appropriate procedures to meet nursing home objectives.
• Partnered with external financial experts to facilitate Medicare and Medicaid cost reporting.
• Presented financial reports such as income documents, balance sheets and cash flow statement to board of directors.
• Facilitated ongoing staff development through comprehensive training programs, mentorship opportunities, and performance evaluations.
• Delivered financial reports such as income documents, balance sheets and cash flow statement to organization's board.
• Optimized staffing models for efficient personnel scheduling that balanced employee needs with facility requirements.
• Maintained compliance with Centers for Medicare and Medicaid Services (CMS) requirements, submitting payroll-based journal (PBJ) reports and re-evaluation reports for continued participation in Medicare and Medicaid programs.

Same as other Administrator positions mentioned above