Summary
Overview
Work History
Education
Skills
Certification
Professional Highlights
Volunteering Community Engagement
hobbies/lifestyle
Timeline
Generic

Karly Bosgieter

Draper,UT

Summary

Experienced professional with a diverse background in healthcare, photography, and customer relations. Skilled problem-solver with a passion for making a positive impact. Proven track record in patient/customer care. Seeking a dynamic role that offers challenges and growth opportunities in a supportive work environment. Eager to contribute and excel in a new position.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Alarm Monitoring Specialist

Vivint
03.2023 - Current
  • Successfully completed a comprehensive four-week training program to obtain licensure as a dispatcher/alarm monitor in 46 states.
  • Demonstrated proactive initiative by addressing concerns regarding Average Handle Time (AHT) during training, which initially stood at approximately 4 minutes. Collaborated with trainer to implement strategies, resulting in a significant improvement to an impressive 90 seconds.
  • Achieved outstanding performance during the first week of employment, garnering recognition through a bonus and commendation for exceeding average statistics. Notably, achieved a referral rate double the minimum requirement.

Front Desk Reception

Vivint
09.2022 - 03.2023
  • Developed strong problem-solving skills through my experience as a receptionist, where I encountered new and unforeseen situations on a consistent basis.
  • Proactively sought solutions by establishing connections across various departments, demonstrating an eagerness to learn and effectively communicate by asking pertinent questions.
  • Leveraged networking efforts to gain insight into different job functions, enabling me to navigate and overcome obstacles with confidence.
  • Played a key role in knowledge transfer by compiling a comprehensive playbook for my successor, which included detailed contact information for departmental resources, facilitating seamless transition and continuity of operations.

Camera Shy, photographer

Lehi
09.2019 - 03.2021
  • Took on additional responsibilities to self-train in editing and various photography genres, familiarizing myself with the necessary settings and technology for newborn and extended family shoots. Collaborated with the manager to learn sales and photography techniques, ensuring confidence in delivering clients' desired style and ideas during shoots. Actively engaged with customers to gather suggestions for room remodeling, facilitating the selection of colors, painting, and wall sanding. Created a vision board to present innovative ideas to the owner.

Appointment Coordinator/results

Aperture Medical
08.2019 - 09.2020
  • Acquired proficiency in adhering to HIPAA regulations and maintaining the confidentiality of medical results and information.
  • Utilized custom software and various technologies to access, transmit, and schedule patient appointments.
  • Implemented enhancements to the software system, optimizing logging codes and call tracking mechanisms. This initiative streamlined the organization of patient interactions and facilitated comprehensive documentation within individual online files, resulting in improved assistance and support during future calls.

Education

Emr certification -

Lone Peak

200 hour yoga certification -

Renew Yoga Studio
01.2024

Skills

  • Organized
  • Accountable
  • Attentive
  • Resourceful
  • Strategic
  • Team player
  • Communication
  • Personable
  • Positive
  • Adaptable
  • Compassionate
  • Process Improvement

Certification

  • NRG code of conduct, 09/2022, Vivint University
  • Cyber Security / Restricted data, 03/2023, Vivint University
  • PCI compliance & data security, 03/2023, Vivint University
  • Records management & security, 10/2023, Vivint University
  • Consumer Relations, 10/2023, Vivint University
  • Ethics / Social media policy, 12/2023, Vivint University

Professional Highlights

Vivint Reception: Took initiative to create a comprehensive playbook within two weeks to train my replacement, including department contacts, protocols, daily duties, and software walkthroughs.

Camera Shy: Advanced from beginner photographer to managing reshoots within six months, handling rebooking, addressing client concerns, and executing retakes or re-edits.

Aperture Medical: Trained my replacement and seven new employees with individual week-long sessions during my manager's maternity leave, ensuring smooth onboarding.

Volunteering Community Engagement

Contributed to the company's Sub for Santa initiative for two consecutive years, actively participating in raising $18,000 to provide Christmas gifts to 144 children in need in 2023. Engaged in creating personalized wish lists for each child, selecting gifts at stores, wrapping them, and delivering them to families. Honored to be part of this impactful charitable effort.

hobbies/lifestyle

Maintaining an active lifestyle, I enjoy exploring new recipes, practicing yoga, hiking, and snowboarding. Currently training as a yoga instructor, I'm also passionate about photography, digital design, and creative photo editing. My interests extend to mental and physical health, including psychology and holistic healing. I value empathy, kindness, and reliability, and seek to contribute positively to a supportive community where I can continue learning and growing alongside others.

Timeline

Alarm Monitoring Specialist

Vivint
03.2023 - Current

Front Desk Reception

Vivint
09.2022 - 03.2023

Camera Shy, photographer

Lehi
09.2019 - 03.2021

Appointment Coordinator/results

Aperture Medical
08.2019 - 09.2020

Emr certification -

Lone Peak

200 hour yoga certification -

Renew Yoga Studio
Karly Bosgieter