Karly Branstiter

I’m a self employed photographer during evenings and on weekends specializing in outdoor photography & animal portraits.

• Supervised the entire appraisal department
• Oversaw all Appraisal Desk Managers, Team Leads, and Appraisal Desk Analysts.
• Learned the behind the scenes in the Reggora platform (appraisal management software) to ensure a smooth pipeline transition.
• Worked with the Business Intelligence team to set up API reporting within the new Reggora platform.
• Reviewed all PTO requests
• Approved time cards
• Ensured appraisal turn time delivered were met by AMC's
• Handled major appraisal escalations
• Performed annual performance reviews for all Appraisal Desk Managers and Team Leads. Coached Appraisal Desk Managers how to conduct annual reviews for their respective Team Leads.
• Worked with Operations Leadership to resolve process flow issues, escalations, closing issues, etc.
• Mentored new staff on correct procedures, compliance requirements and performance strategies.
• Led or supported troubleshooting of operational issues to reduce project bottlenecks or delays.

• Managed scheduling, training and time card reviews.
• Implemented policies and standard operating procedures and managed quality, customer service and logistics.
• Developed initiatives for process improvement and reviewed and assessed ongoing operations.
• Oversaw Appraisal Desk Analysts
• Implemented Team Leads in each division and provided coaching to each individual on a daily basis.
• Worked with our Credit Underwriting Manager to better connect our two departments and create better process flows
• Analyzed and controlled materials, supplies and equipment operational expenses.
• Used judgment and initiative in handling confidential matters and requests.
• Coordinated office activities and operations to secure efficiency and compliance with company policies.
• Conducted annual reviews for all employees.
• Worked with our AMC's and Appraisal Company partners to maintain great relationships and bring in more business.
• Worked with our Operations Team and Sales Team to streamline workflows and keep all parties happy.

• Fully comprehended workflow within Mercury Network (appraisal platform) and Encompass (loan origination software) so can navigate in both platforms
• Upon order of appraisal, track and follow up with appraisal partner to ensure appraisal turn time is met
• Pulled daily reports in Mercury including fee increase, hold orders, turn time, and duplicate appraisals and address accordingly
• Review notes in Mercury to ensure all messages are being responded to in a timely manner and respond to AMC/AC when additional information is requested to keep the appraisal processing moving
• Maintained effective communication between Operations team and Appraisal partners
• Ensured UCDP/EAD/ECOA runs appropriately or reach out when error occur for assistance
• Problem shoot with Mercury helpdesk on errors received within the platform

Responsibilities include teller responsibilities, and assisting loan officers in various tasks such as ordering title policies, ordering appraisals, making ticklers, process loan advances & payments, completing loan reports, loading loans into Precision and disbursing funds, maintaining loan files, miscellaneous filing, sorting mail, answering the phones, balance daily cash deposits and vault inventory, running proof and balancing all transaction errors.

Responsibilities include utilizing various skip tracing techniques to locate correct parties. Locate garnishable assets and issue garnishments. Use Nebraska Justice to check for assets on online documents. Maintain all accounts within my unit.

Responsibilities included assisting radiologists with receiving medical images, preparing medical reports, dispensing medical reports with findings to various hospitals in Nebraska and Kansas.