Karly Brown
Two Rivers,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Guest Service Leader
Kwik Trip
11.2010 - 04.2023
- Communicate effectively with coworkers on a daily basis with interpersonal skills, explaining policies and procedures.
- Work efficiently with a team of leaders to strategize and motivate coworkers.
- Coached team members on service techniques to boost revenue and exceed customer expectations.
- Work in a fast paced environment providing exceptional guest services at all times.
- Determine needs for inventory, and place orders in a manner which effectively manages inventory levels while minimizing out of stocks and waste.
- Provide training demonstrations using various technology to large groups of coworkers.
Front Desk Receptionist
AmericInn Hotel & Suites
01.2008 - 11.2010
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
Education
Bachelor of Arts - Human Resources Management
Silver Lake College
Manitowoc, WI12.2010
Skills
- Telephone Reception
- Personable Demeanor
- Issue Resolution
- Positive Teamwork
- Strong Work Ethic and Dependable
- Positive Reinforcement Methods
- Positive Learning Environment
- Training Planning and Preparation
Timeline
Guest Service Leader
Kwik Trip
11.2010 - 04.2023
Front Desk Receptionist
AmericInn Hotel & Suites
01.2008 - 11.2010
Bachelor of Arts - Human Resources Management
Silver Lake College
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