Karly Claypole

I started working at Spring Creek Tea Room as my first job at age 14 in 2004 (I am now 32 years old).

I have been working at this family-owned business for 18 years, on & off but have returned again & again because of my love for the work, as well as my connection with my customers & work family!

I started as a dishwasher all those years ago, & worked my way up to becoming one of 3 long time servers.

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
• Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions.
• Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Communicated with managers of other departments to maintain transparency.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Introduced new methods, practices and systems to reduce turnaround time.
• Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
• Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
• Evaluated suppliers to maintain cost controls and improve operations.
• Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
• Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.