Proven Area Operations Manager with over 10 years in customer service, specializing in strategic planning, team leadership, and process optimization. Drives operational success through effective communication and problem-solving, fostering collaboration to achieve business goals while ensuring a safe environment for guests.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Area Operations Manager
Kennywood Park
West Mifflin, Pennsylvania
05.2023 - Current
Oversaw daily operations across multiple areas of the amusement park.
Managed staff scheduling, ensuring optimal coverage during peak times to enhance guest experience.
Coordinated maintenance and safety inspections for rides and attractions, ensuring compliance with safety regulations.
Trained team members on operational procedures and customer service standards, improving service quality and guest satisfaction.
Oversaw staff to ensure adherence to federal labor laws
Achieved certification in evacuation procedures to enhance emergency preparedness for rides.
Supervised staff to maintain compliance with federal labor laws.
Bartender Supervisor
Morningside VFW
Morningside, Pennsylvania
09.2021 - 09.2023
Enforced health and safety regulations to maintain a safe working environment.
Handled customer complaints effectively to enhance guest satisfaction.
Provided exemplary customer service at all times while interacting with patrons.
Ensured that all customers were properly ID'd before being served alcoholic beverages.
Monitored daily sales transactions to ensure accuracy.
Collaborated with management on promotional events to increase bar traffic.
Inspected bar area to ensure cleanliness and proper setup.
Bartender Shift Manager
Fireside Public House LLC
Pittsburgh, Pennsylvania
01.2018 - 05.2023
Managed staff scheduling and delegated tasks during busy shifts.
Trained new bartenders on cocktail preparation and customer service techniques.
Supervised daily bar operations and ensured compliance with health standards.
Maintained inventory levels and ordered supplies to meet demand.
Ensured compliance with all relevant laws regarding the sale and serving of alcohol beverages.
Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Assisted in resolving customer complaints promptly and professionally.
Education
McKeesport Area High School
McKeesport, PA
Skills
Safety regulations compliance
Federal regulations
Operational efficiency
Risk assessment
Training development
Staff management
Effective communication
Safety protocol
Certification
International Ride Operator Certification (IROC)
Responsible Alcohol Management Program (RAMP, Pennsylvania)