Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Karly Dellapenna

Elizabeth,PA

Summary

Proven Area Operations Manager with over 10 years in customer service, specializing in strategic planning, team leadership, and process optimization. Drives operational success through effective communication and problem-solving, fostering collaboration to achieve business goals while ensuring a safe environment for guests.

Overview

1
1
Certification
9
9
years of professional experience

Work History

Area Operations Manager

Kennywood Park
West Mifflin, Pennsylvania
05.2023 - Current
  • Oversaw daily operations across multiple areas of the amusement park.
  • Managed staff scheduling, ensuring optimal coverage during peak times to enhance guest experience.
  • Coordinated maintenance and safety inspections for rides and attractions, ensuring compliance with safety regulations.
  • Trained team members on operational procedures and customer service standards, improving service quality and guest satisfaction.
  • Oversaw staff to ensure adherence to federal labor laws
  • Achieved certification in evacuation procedures to enhance emergency preparedness for rides.
  • Supervised staff to maintain compliance with federal labor laws.

Bartender Supervisor

Morningside VFW
Morningside, Pennsylvania
09.2021 - 09.2023
  • Enforced health and safety regulations to maintain a safe working environment.
  • Handled customer complaints effectively to enhance guest satisfaction.
  • Provided exemplary customer service at all times while interacting with patrons.
  • Ensured that all customers were properly ID'd before being served alcoholic beverages.
  • Monitored daily sales transactions to ensure accuracy.
  • Collaborated with management on promotional events to increase bar traffic.
  • Inspected bar area to ensure cleanliness and proper setup.

Bartender Shift Manager

Fireside Public House LLC
Pittsburgh, Pennsylvania
01.2018 - 05.2023
  • Managed staff scheduling and delegated tasks during busy shifts.
  • Trained new bartenders on cocktail preparation and customer service techniques.
  • Supervised daily bar operations and ensured compliance with health standards.
  • Maintained inventory levels and ordered supplies to meet demand.
  • Ensured compliance with all relevant laws regarding the sale and serving of alcohol beverages.
  • Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Assisted in resolving customer complaints promptly and professionally.

Education

McKeesport Area High School
McKeesport, PA

Skills

  • Safety regulations compliance
  • Federal regulations
  • Operational efficiency
  • Risk assessment
  • Training development
  • Staff management
  • Effective communication
  • Safety protocol

Certification

  • International Ride Operator Certification (IROC)
  • Responsible Alcohol Management Program (RAMP, Pennsylvania)

References

References available upon request.

Timeline

Area Operations Manager

Kennywood Park
05.2023 - Current

Bartender Supervisor

Morningside VFW
09.2021 - 09.2023

Bartender Shift Manager

Fireside Public House LLC
01.2018 - 05.2023

McKeesport Area High School
Karly Dellapenna