Summary
Overview
Work History
Education
Skills
Timeline
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Karly Emlay

Pollock Pines,CA

Summary

Leader in the food service industry, excelling at Safeway as a Bakery Manager where I spearheaded initiatives that reduced waste by 20%, enhanced customer satisfaction, and optimized staff performance. Skilled in inventory management and staff training, my approach fosters team unity and drives sales through strategic planning and exceptional food presentation.

Overview

6
6
years of professional experience

Work History

Bakery Manger

Safeway
10.2023 - Current
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
  • Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Oversaw all aspects of quality control to maintain consistently high standards for baked goods produced at the facility.
  • Monitored inventory levels and identified opportunities for cost savings.
  • Guaranteed all baked goods were cooked according to customers tastes and needs.
  • Developed cost-effective strategies to drive bakery sales and optimize profits.
  • Fostered a positive work environment through open communication, resulting in higher employee morale and overall job satisfaction.
  • Established performance goals and empowered bakers to exceed targets.
  • Optimized staffing schedules based on peak times, improving service speed and customer satisfaction.

Customer Service Cashier

High Hill Ranch
09.2018 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

Deli Clerk

Safeway
03.2020 - 10.2023
  • Provided excellent customer service, addressing inquiries and resolving issues promptly.
  • Enhanced customer satisfaction by providing exceptional service and product knowledge.
  • Demonstrated versatility by working effectively in various roles within the deli department as required.
  • Prepared custom orders for customers, consistently meeting their specific preferences while adhering to high quality standards.
  • Contributed to a positive work environment by maintaining open communication with colleagues and management alike.
  • Utilized advanced slicing techniques to efficiently process meats and cheeses, minimizing waste while maximizing yield per item.
  • Assisted in training new deli clerks, sharing best practices and providing ongoing support.
  • Ensured accurate pricing of all deli items through diligent label maintenance and verification procedures.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Learned other teammates' work tasks to train as backup.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Prepared salads, soups and sandwiches for customers.

Pizza Specialist

Pizza Factory
01.2019 - 03.2020
  • Increased customer satisfaction by providing prompt and accurate pizza preparation.
  • Enhanced overall dining experience by addressing customer concerns promptly and professionally, leading to increase in positive reviews online.
  • Trained new employees on proper pizza-making techniques, resulting in consistent product quality across the team.
  • Contributed positively to the company culture by promoting teamwork among staff members.
  • Handled high volume orders effectively, maintaining accuracy and speed during peak hours of operation.
  • Mastered various dough preparation methods to accommodate diverse dietary restrictions and preferences among customers.

Education

High School Diploma -

Ponderosa High School
Shingle Springs, CA
05.2020

Skills

  • Order Management
  • Employee Scheduling
  • Supply Ordering
  • Food management experience
  • Food presentation
  • Staff Coaching and Training
  • Inventory Management
  • Food preparations

Timeline

Bakery Manger

Safeway
10.2023 - Current

Deli Clerk

Safeway
03.2020 - 10.2023

Pizza Specialist

Pizza Factory
01.2019 - 03.2020

Customer Service Cashier

High Hill Ranch
09.2018 - Current

High School Diploma -

Ponderosa High School

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Karly Emlay