Karly Grice
Bristol,FL
Summary
Dynamic assistant manager with proven expertise at Circle K Corp in enhancing customer satisfaction and team performance. Skilled in conflict resolution and cash handling, I fostered a productive environment that maximized efficiency and engagement. Recognized for exceptional leadership and organizational skills, I successfully implemented strategies that improved service delivery and operational success.
Overview
2
2
years of professional experience
Work History
Asst. Manager
Circle K Corp
Tallahassee, FL
02.2021 - 08.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Tracked and managed stock levels, and inventory ensuring efficiency and accuracy.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Skilled in cash handling operations, including processing transactions, balancing drawers, and maintaining accuracy in high volume environments.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
Store Clerk
Bennett Eubanks Oil Company
Blountstown, FL
04.2020 - 02.2021
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Handled cash register operations accurately, processing transactions quickly while ensuring security measures were followed.
- Operated POS systems to accurately process customer purchases.
- Provided correct change for purchases to avoid customer confusion or disputes.
- Increased repeat business through exceptional customer service that fostered loyalty among patrons.
- Provided guidance and support to new hires, promoting teamwork and productivity.
- Assisted in receiving and verifying incoming shipments of merchandise, ensuring accuracy and quality.
Education
High School Diploma -
Calhoun County Adult School
Blountstown, FL05-2014
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff supervision
- Staff management
- Conflict resolution
- Retail operations
- Employee scheduling
- Retail operations management
- Policy enforcement
- Workplace safety compliance
- Employee supervision
- Multitasking Abilities
- Organizational skills
- Professional and courteous
Timeline
Asst. Manager
Circle K Corp
02.2021 - 08.2022
Store Clerk
Bennett Eubanks Oil Company
04.2020 - 02.2021
High School Diploma -
Calhoun County Adult School
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