Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karly Gurganus

Savannah,GA

Summary

Adept at project management and client relations, I significantly enhanced customer satisfaction and business growth during my tenure at Maisam Zeidan. Leveraging skills in budget management and business development, I successfully increased revenue and fostered strong client relationships, demonstrating a keen ability to meet diverse client needs and drive continuous improvement.

Professional contractor with robust experience in delivering high-quality results in diverse projects. Excellent at collaborating with teams and adapting to changing needs, ensuring consistent delivery of objectives. Skilled in project management, strategic planning, and problem-solving, with focus on achieving measurable results. Known for reliability, versatility, and strong work ethic.

Overview

11
11
years of professional experience

Work History

Independent Contractor as House Keeper

Sypris Pratt
08.2024 - 01.2025
  • Delivered high-quality services to meet client specifications and timelines.
  • Managed diverse projects to successfully achieve client goals.
  • Enhanced client satisfaction by providing tailored solutions.
  • Coordinated with clients to understand requirements and deliver customized results.
  • Identified opportunities for business growth through client relationships.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.

Casino Manager & Gas Station Manager

Maisam Zeidan
06.2017 - 12.2021
  • Organized and controlled [Number] blackjack and poker tournaments every month.
  • Established performance metrics for each department within the casino, driving continuous improvement efforts to meet or exceed goals.
  • Championed responsible gambling initiatives within the facility, educating patrons about resources available for support should they need assistance.
  • Launched successful promotional events that increased foot traffic at the casino during off-peak hours.
  • Promoted a positive work environment by encouraging teamwork, open communication, and ongoing professional development for staff members.
  • Analyzed financial data to make informed decisions on budgeting, staffing, and resource allocation within the casino.
  • Increased customer satisfaction through attentive service and quick resolution of concerns.
  • Raised revenue by optimizing game floor layout and strategically placing high-profit machines.
  • Enhanced security measures, reducing instances of theft and ensuring patron safety within the establishment.
  • Developed marketing strategies to attract new patrons and retain existing customers.
  • Implemented employee training programs to enhance staff skills and knowledge in the casino industry.
  • Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
  • Coordinated staff schedules, rotations and breaks.
  • Monitored gaming operations continuously to check on dealers and players.
  • Interviewed, hired and trained new gambling floor workers.
  • Oversaw money banks for tables and coordinated paperwork for transfers.
  • Interpreted and enforced rules for gameplay and betting limits.
  • Monitored expenses, budgets and accounts to identify discrepancies.
  • Maintained strong relationships with vendors, resulting in favorable pricing agreements and reliable product delivery schedules.

Receiving Associate

Belk
01.2016 - 01.2017
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
  • Boosted overall warehouse productivity by collaborating with team members on various tasks such as unloading trucks, sorting products, and updating inventory systems.
  • Expedited order fulfillment by thoroughly inspecting received goods and swiftly directing items to appropriate storage locations.
  • Sorted and delivered materials to different work areas and staff.
  • Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.

Front Desk Receptionist

Fairfield Marriot Hotel
04.2014 - 11.2016
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Greeted visitors warmly, creating positive first impression of organization.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained and updated information in computer databases.
  • Collected [Type] payments, processed transactions and updated relevant records.

Education

High School Diploma -

Beaufort County Community College
Washington NC
08-2018

Skills

  • Project management
  • Contract negotiation
  • Client relations
  • Time management
  • Budget management
  • Risk assessment
  • Process improvement
  • Business development

Timeline

Independent Contractor as House Keeper

Sypris Pratt
08.2024 - 01.2025

Casino Manager & Gas Station Manager

Maisam Zeidan
06.2017 - 12.2021

Receiving Associate

Belk
01.2016 - 01.2017

Front Desk Receptionist

Fairfield Marriot Hotel
04.2014 - 11.2016

High School Diploma -

Beaufort County Community College

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Karly Gurganus