Karly Gutierrez
Phoenix,AZ
Summary
Versatile, motivated, and dependable Team Member recognized for completing quality work with minimal supervision and willingness to take on new challenges. Highly organized, committed, and friendly individual with 5+ years of experience in Customer Service, and operating cash registers. Offering exceptional communication and multitasking abilities. Dedicated to business success, eager to learn new skills, and to advance professionally. Holds quality and teamwork in high esteem.
Overview
5
5
years of professional experience
Work History
Server
K Town Barbeque
05.2023 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Cashier Specialist | Team Member
Purple Greens
08.2021 - 04.2023
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Addressed customer needs, responding to specific requests.
- Built and maintained working relationships with peers and upper management.
- Trained and mentored new cashiers to maximize performance with skilled, efficient, and knowledgeable team members.
Customer Service | Cashier Specialist
Whole Foods Market Inc
05.2021 - 08.2022
- Greeted customers promptly and responded to questions.
- Handled customer complaints and concerns promptly, escalating complex issues to the direct supervisor for a quick resolution.
- Processed efficient and accurate cash, check, debit, and credit card payments using thePoint-of-Sale system.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans, and organizing candy racks.
Restaurant Team Member
Taco Bell
10.2020 - 04.2021
- Provided exceptional service to a high volume of daily customers.
- Stocked condiments, toppings, and other food items during slow hours and refreshed inventory supplies for drink and napkin stations.
- Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
- Trained new employees on restaurant procedures and plating techniques.
- Followed restaurant guidelines in regards to food safety, and hygiene to prevent illness.
Sales Associate Specialist
Hollister Company
11.2018 - 12.2019
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts on a one-on-one basis.
- Assisted with conducting merchandise stock counts and reported discrepancies to the supervisor.
- Arranged merchandise for displays to highlight new styles, attract customers, and enhance sales.
Education
Bachelor of Arts - English For Secondary Education
Grand Canyon University
Phoenix Arizona04.2024
Skills
- Table Preparation
- Cocktail Service
- Problem-Solving
- PPE Compliance
- Product Knowledge
- Teamwork and Collaboration
- Attention to Detail
- Conflict resolution
- Organizational Skills
- Willingness to Learn
- Clear Communication
References:
Professional and Personal references will be supplied upon request
Timeline
Server
K Town Barbeque
05.2023 - 09.2023
Cashier Specialist | Team Member
Purple Greens
08.2021 - 04.2023
Customer Service | Cashier Specialist
Whole Foods Market Inc
05.2021 - 08.2022
Restaurant Team Member
Taco Bell
10.2020 - 04.2021
Sales Associate Specialist
Hollister Company
11.2018 - 12.2019
Bachelor of Arts - English For Secondary Education
Grand Canyon University
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