Karly Hickman
Louisville,KY
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
9
9
years of professional experience
Work History
Commercial Enablement Manager
Waystar
04.2024 - Current
- Works cross-functionally with the Growth and Enablement Team to achieve our goals and vision.
- Program manager for Growth Enablement goals and projects.
- Owns and drives the strategy, implementation, metrics, and enhancements of functional onboarding and ongoing
professional development. - Establish analytics and metrics to measure program performance and track team members’ development and
success of programs and training. - Prepare change management strategies to reduce expenses, increase revenue, and maximize efficiency.
- Design training materials and assessments and assist in the creation of specific training job aids.
- Develop, implement, facilitate, and measure success metrics for high-potential training and leadership
development programs. - Developed eLearning and published eLearning modules.
Manager, Learning, and Development
Waystar
01.2022 - 04.2024
- Led the learning and development team to implement vision and strategy enterprise-wide.
- Collaborated with internal partners and stakeholders to identify and assess development needs, ensuring
alignment with strategic goals. - Program manager for People Team goals and projects.
Designed and executed leadership development initiatives to cultivate a robust internal pipeline of future
leaders. - Owned and drove the strategy, implementation, metrics, and enhancements of Waystar's new hire onboarding
and functional onboarding. - Established analytics and metrics to measure program performance and track team members’ development and
success of programs and training.
● Led comprehensive employee engagement survey initiatives, gathering and analyzing feedback to inform
strategic organizational improvements, fostering a positive workplace culture, and enhancing overall team
satisfaction. - Prepared change management strategies to reduce expenses, increase revenue, and maximize efficiency
- Designed training materials and assessments and assisted in the creation of specific training job aids.
- Developed, implemented, facilitated, and measured success metrics for high-potential training and leadership
development programs.
Learning and Development Business Partner
Waystar
10.2018 - 01.2022
- Facilitated classroom training on various topics, including but not limited to new hire training, compliance
training, processes, and procedures, etc. - Designed and developed training materials, i.e., e-learning modules, facilitator and participant guides,
PowerPoint presentations, participant handouts, job aids, etc. Analyze employee feedback on course
effectiveness Liaise with vendors to research, design, and/or obtain training content. - Utilized the Learning Management System (LMS) to document the completion of training requirements,
create and assign training offerings, and track employee’s education goals. - Coordinated details for monthly new hire onboarding programs, including booking rooms, compiling attendee
lists, creating and sending communications, scheduling presenters, etc.
Leadership and Organizational Development
NHK
03.2018 - 10.2018
- Based on needs analysis, implemented talent review process, developed training proposals and/or other
development activities designed to close gaps related to employees' knowledge, skills, or behavior
competencies. - Coached managers and employees on training and development opportunities that relate to the identification of
development needs and align with strategic enterprise objectives - Implemented training requirements related to enterprise projects such as Performance Management
and Succession Planning. - Ensured regulatory compliance by tracking annual training requirements relevant to legislative requirements,
including EHS training, and working with Managers to keep employee regulation training status up to date
4th Grade Teacher
Greater Clark County Schools
07.2015 - 03.2018
- Concentrated on leadership development as the leader for the 4th-grade team of teachers and represent the
4th grade on the Building Leadership Team. - Developed lesson plans to correlate with the state standards to ensure students pass state testing.
- Administered curriculum throughout the school year.
Education
Associate of Science - Human Resources
Ivy Tech Community College of Indiana
Sellersburg, IN10-2018
Master of Science - Youth Development Leaders
Clemson University
Clemson, SC12-2010
Bachelor of Science - Elementary Education
Indiana University, Bloomington
Bloomington, IN12-2005
Skills
- Team leadership
- Verbal and written communication
- Staff training and development
- Documentation and reporting
- Project management
- Cross-functional teamwork
- Performance management
- Staff development
- Employee onboarding
- Coaching and mentoring
- Data analysis
- Change management
- Cross-functional team management
- Teamwork and collaboration
- Computer skills
- Effective communication
- Attention to detail
- Team development
Timeline
Commercial Enablement Manager
Waystar
04.2024 - Current
Manager, Learning, and Development
Waystar
01.2022 - 04.2024
Learning and Development Business Partner
Waystar
10.2018 - 01.2022
Leadership and Organizational Development
NHK
03.2018 - 10.2018
4th Grade Teacher
Greater Clark County Schools
07.2015 - 03.2018
Associate of Science - Human Resources
Ivy Tech Community College of Indiana
Master of Science - Youth Development Leaders
Clemson University
Bachelor of Science - Elementary Education
Indiana University, Bloomington
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