Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karly Ketterer

Titusville,FL

Summary

Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.

Overview

11
11
years of professional experience

Work History

Scheduler Training Scheduling

JetBlue
09.2023 - Current
  • Optimized scheduling processes by implementing efficient software tools and organizational systems.
  • Streamlined project timelines through close collaboration with cross-functional teams and stakeholders.
  • Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.

Disney Cruise Line Vacation Planner

Disney Cruise Line
10.2022 - 03.2023
  • Enhanced customer satisfaction by providing personalized vacation planning services tailored to individual needs and preferences.
  • Streamlined the booking process for clients, ensuring a seamless experience from start to finish.
  • Collaborated with travel partners to negotiate exclusive deals and discounts for clients, resulting in more cost-effective vacations.
  • Stayed current on industry trends to provide up-to-date information and advice on destinations, accommodations, and activities.
  • Developed customized itineraries based on client interests and budget constraints, maximizing enjoyment while minimizing costs.
  • Resolved client issues promptly and professionally, maintaining high levels of customer satisfaction and repeat business.
  • Increased agency revenue by upselling additional services such as excursions, tours, and travel insurance when appropriate.

Instructor Customer Service

JetBlue
02.2021 - 11.2021
  • Improved student comprehension by incorporating diverse teaching methods and materials.
  • Boosted student performance by providing individualized support and targeted feedback.
  • Enhanced classroom collaboration through the implementation of group projects and team-building activities.
  • Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
  • Observed and adopted new techniques from skilled instructors and lecturers.
  • Improved student performance by defining clear goals and communicating performance metrics.
  • Mentored new teachers, sharing valuable insights and strategies for classroom success.

Supervisor Customer Support

JetBlue
10.2016 - 10.2020
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
  • Led major initiatives within the department that drove innovation or addressed critical business challenges.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Crew Support/Reservations Lead

JetBlue
11.2014 - 10.2016
  • Enhanced customer satisfaction by efficiently handling reservations and providing personalized assistance.
  • Streamlined reservation processes for increased team productivity and improved guest experiences.
  • Managed high-volume phone calls, maintaining a courteous and professional demeanor throughout all interactions.
  • Collaborated with other departments to ensure seamless guest experience from reservation through checkout.
  • Implemented various promotional offers and packages, increasing overall revenue generation for the company.

Airport Operations Agent

JetBlue
01.2013 - 11.2014
  • Improved airport safety by conducting regular inspections and identifying potential hazards.
  • Enhanced on-time performance by efficiently managing aircraft turnaround processes.
  • Reduced customer complaints by providing exceptional service to passengers and promptly addressing concerns.
  • Streamlined communication between various airport departments, ensuring smooth operations and timely flight departures.
  • Collaborated with airline partners to maintain positive relationships and ensure seamless coordination of activities.
  • Facilitated the boarding process by verifying passenger documents, guiding them to their seats, and providing assistance as needed.
  • Conducted thorough security checks to safeguard airport facilities, employees, and passengers from potential threats.
  • Maintained accurate records of flight details, ensuring prompt updates were communicated to relevant parties.
  • Managed irregular operations such as flight delays or cancellations proactively, minimizing negative impacts on passengers and overall operations.
  • Contributed to emergency preparedness initiatives by participating in drills and staying informed about best practices for crisis response scenarios.
  • Ensured compliance with federal aviation regulations through diligent adherence to guidelines governing all aspects of airport management.
  • Assisted passengers with special needs during boarding processes while offering compassionate care throughout their time at the airport.
  • Maintained strong working knowledge of airline policies related to ticketing, boarding and cargo handling procedures that contributed to smooth airport operations.

Education

Bachelor of Science - Urban Studies

Worcester State University
Worcester, MA

Skills

  • Call Schedule Distribution
  • Staff Coordination
  • Computer Skills
  • Attention to Detail
  • Calendar Management
  • Schedule Management
  • Document Management
  • Critical Thinking
  • Problem-Solving
  • Telephone Etiquette
  • Meeting Scheduling
  • Data Entry
  • Microsoft Office Suite

Timeline

Scheduler Training Scheduling

JetBlue
09.2023 - Current

Disney Cruise Line Vacation Planner

Disney Cruise Line
10.2022 - 03.2023

Instructor Customer Service

JetBlue
02.2021 - 11.2021

Supervisor Customer Support

JetBlue
10.2016 - 10.2020

Crew Support/Reservations Lead

JetBlue
11.2014 - 10.2016

Airport Operations Agent

JetBlue
01.2013 - 11.2014

Bachelor of Science - Urban Studies

Worcester State University

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Karly Ketterer