Karly Leach
Amarillo,TX
Summary
Detail-oriented team player with over three years of experience in Quality Assurance, Scrum, and Agile methodologies. Versatile skills across various business domains, including information technology, marketing, customer service, and administration. Proven ability to enhance processes and drive quality improvements while collaborating effectively with cross-functional teams. Committed to delivering exceptional results and fostering a culture of continuous improvement.
Overview
10
10
years of professional experience
Work History
Bookkeeper
United Supermarkets
05.2025 - Current
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Maintained detailed records of procedures.
- Posted daily receipts and payments in accordance with corporate protocols.
- Maintained and processed invoices, deposits, and money logs.
- Reconciled and corrected issues with financial records.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Streamlined daily reporting information entry for efficient record keeping purposes.
Quality Assurance Analyst
American Quarter Horse Association
09.2021 - 02.2025
- Used knowledge of industry-specific business processes and software to ensure thorough testing.
- Lead regression testing on all common business knowledge along with specialized topics, requiring specific training.
- Assisted in testing protocol development and documentation.
- Directed scrums and in-depth lessons on processes and testing procedures.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
Project Coordinator
American Quarter Horse Association
01.2021 - 09.2021
- Ensuring projects are completed on time and within budget.
- Facilitating communication between project team members and stakeholders.
- Organizing and overseeing various projects within a company.
- Troubleshooting project issues and making recommendations and process improvements.
- Reporting discrepancies to project manager and appropriate stakeholders.
- Monitoring project progress and reporting on status updates.
- Creating and maintaining project schedules and timelines.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Project Liaison
American Quarter Horse Association
05.2020 - 01.2021
- Project Liaison with experience in building, maintaining, and monitoring reports for department output and employee performance from different programs and resources.
- Serves as the first point of contact for the phone system, translation service, invoice system, and products such as DocuSign that are used both in department and building wide.
- Research and built plans to resolve inefficiencies in the department and ensure the efforts made were innovative and aligned with department needs.
- Provide communication between Member Experience and IT on system issues and enhancements along with testing to ensure implemented fixes worked with the expectations set by the system and department.
- Assist team members and managers with tasks to maintain productivity and meet project milestones.
- Volunteer for and tackle new assignments and tasks to ease staff member burden.
- Completion of tasks and job duties, adhering to deadlines to avoid delays.
- Manage daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
Customer Care Supervisor
American Quarter Horse Association
10.2017 - 05.2020
- Monitored compliance risks while adhering to safety protocols.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
- Worked with providers to define quality metrics and outcome reporting process.
- Created customer support strategies to increase customer retention.
Customer Care Representative
American Quarter Horse Association
08.2015 - 10.2017
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Logged call information and solutions provided into internal database.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Navigated multiple computer systems and applications to find information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Associate of Applied Science - Computer Information Systems
Amarillo College
Amarillo05-2027
Business Administration -
Amarillo College
01.2011
Skills
- Multitasking
- Organization
- Prioritization
- Teamwork
- Analytical Thinking
- Problem-solving
- Coordination
Timeline
Bookkeeper
United Supermarkets
05.2025 - Current
Quality Assurance Analyst
American Quarter Horse Association
09.2021 - 02.2025
Project Coordinator
American Quarter Horse Association
01.2021 - 09.2021
Project Liaison
American Quarter Horse Association
05.2020 - 01.2021
Customer Care Supervisor
American Quarter Horse Association
10.2017 - 05.2020
Customer Care Representative
American Quarter Horse Association
08.2015 - 10.2017
Associate of Applied Science - Computer Information Systems
Amarillo College
Business Administration -
Amarillo College
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