Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Karly L. Whalin

Louisville,KY

Summary

Results-driven and people-focused Service Manager with over 16 years of experience in the restaurant and hospitality industry. Proven track record in team leadership, customer satisfaction, conflict resolution, and operational excellence. Skilled in driving sales through staff engagement, quality service, and strategic planning. Adept at overseeing large teams, managing events, and maintaining high standards in cleanliness, product quality, and consumer experiences.

Overview

16
16
years of professional experience

Work History

Service Manager

Aspen Creek Grill
Louisville, KY
01.2015 - Current
  • Plan and execute events and promotions; develop marketing materials to increase brand visibility.
  • Coach staff to enhance service quality, increase sales through nightly contests and upselling strategies.
  • Oversee inventory management, procurement processes, and cost control measures.
  • Lead recruiting, hiring, and training initiatives for all front-of-house employees.
  • Resolve guest complaints effectively, ensuring a positive dining experience.
  • Manage weekly scheduling for 90+ employees and lead a team of over 150 staff members.

Key Hourly Manager

Aspen Creek Grill
Louisville, KY
01.2014 - 01.2015
  • Supervised front-of-house operations and provided problem-solving support for guest-related issues.
  • Directed a team of approximately 120 employees and ensured smooth day-to-day operations.
  • Motivated staff through contests and daily performance goals to enhance service and increase revenue.

Server/Bartender & Trainer

Aspen Creek Grill
Louisville, KY
01.2012 - 01.2014
  • Trained new employees on company standards, hospitality etiquette, and service strategy.
  • Co-developed a new employee training program alongside corporate trainers.
  • Increased sales through suggestive selling and attentive service.
  • Memorized extensive cocktail menu and delivered high-volume service with accuracy and speed.

Door Leader

Aspen Creek Grill
Louisville, KY
01.2009 - 01.2012
  • Managed guest waitlists and large-party seating arrangements.
  • Led a team of 10+ hosts/hostesses, providing guidance and professional support.

Volunteer

Community Living Support - Down Syndrome of Louisville
01.2015 - Current
  • Support individuals with developmental disabilities to build independence and life skills.
  • Assist with personal care, healthcare routines, behavior management, and productivity training.

Education

Jefferson Community & Technical College
Louisville, KY
01.2011

Bluegrass Community & Technical College
Lexington, KY
01.2010

Skills

  • Staff Leadership & Development
  • Event & Promotion Planning
  • Customer Service Excellence
  • Conflict Resolution
  • Inventory Management
  • Hiring & Training
  • Labor Law Compliance
  • Strategic Scheduling
  • Operational Efficiency
  • Team Building & Coaching
  • Sales Efficiency
  • Team Leadership
  • Communication
  • People Person
  • Relationship Building

Volunteer Experience

Community Living Support, Down Syndrome of Louisville, 01/01/15, Present, Support individuals with developmental disabilities to build independence and life skills., Assist with personal care, healthcare routines, behavior management, and productivity training.

Timeline

Service Manager

Aspen Creek Grill
01.2015 - Current

Volunteer

Community Living Support - Down Syndrome of Louisville
01.2015 - Current

Key Hourly Manager

Aspen Creek Grill
01.2014 - 01.2015

Server/Bartender & Trainer

Aspen Creek Grill
01.2012 - 01.2014

Door Leader

Aspen Creek Grill
01.2009 - 01.2012

Jefferson Community & Technical College

Bluegrass Community & Technical College

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