Summary
Overview
Work History
Education
Skills
Timeline
Karly Novit

Karly Novit

Wilmington,DE

Summary

Myself and family constructed a family

Owned business. We are completely motivated on repetitive returns of

Cliental.

Involving a business created on family and principles my husband and I created a very successful business where the customers satisfaction was always met.

Bulding this family LLC from the ground up we understand what our clients needs were. Including parts , service , sales and customer satisfaction l.

Overview

13
13
years of professional experience

Work History

Small Business Owner

Novit - Aerial lift services , LLC.
Drexel hill , Pa
01.2016 - 05.2022
  • Identified issues, analyzed information and provided solutions to problems.
  • Delivered services to customer locations within specific timeframes.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Gained strong leadership skills by managing projects from start to finish.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Assistant Store Manager

Phil’s heavy equipment
Falmouth, ME
01.2009 - 12.2013
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Processed sales transactions to prevent long customer wait times.
  • Discounted purchases by scanning and redeeming coupons.
  • Answered phone calls to assist customers with questions and orders.
  • Welcomed customers, offering assistance to help find store items.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Remained aware of surroundings and secured cash to minimize loss potential.
  • Developed business plans and strategies to grow small business.
  • Created budgets and monitored expenses to stay within budget limits.
  • Negotiated contracts with vendors, suppliers, and customers.
  • Analyzed market trends to inform product offerings and pricing decisions.
  • Implemented efficient processes for ordering inventory and tracking deliveries.
  • Oversaw daily operations of small business including customer service and financial management.
  • Ensured compliance with applicable laws and regulations while running the business.
  • Advised employees on best practices regarding safety protocols and procedures.
  • Resolved conflicts between staff members and customers when necessary.
  • Researched similar businesses to determine competitive advantages.
  • Set pricing structures according to market analytics and emerging trends.
  • Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Reviewed company performance metrics on a regular basis to identify areas of improvement or growth potentials.
  • Established partnerships with other businesses in related industries for mutual benefit.

Education

High School Diploma -

Portland High School, Portland, ME
2006

Skills

  • Administrative Support
  • Decision-Making
  • Customer Service
  • Relationship Development
  • Business Development
  • Relationship Building
  • Client Consultation’s
  • Referral Management
  • Strategic Planning
  • Marketing Expertise
  • Sales Leadership
  • Revenue Fore casting
  • Sales and Marketing
  • Sales Expertise
  • Cost Management
  • Market and Competitive Analysis
  • Order Management
  • Campaign Management
  • Account Management
  • Operations
  • Business Planning’s
  • Negotiations
  • Consultative and Relationship Selling
  • Verbal and Written Communications
  • Performance Goals
  • Sales and Market Development
  • New Business Developmen

Timeline

Small Business Owner - Novit - Aerial lift services , LLC.
01.2016 - 05.2022
Assistant Store Manager - Phil’s heavy equipment
01.2009 - 12.2013
Portland High School - High School Diploma,

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Karly Novit