Karly Nyman
North Ogden,UT
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Personable and dedicated Customer Service Representative with extensive experience in Banking, restaurant, and customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Personable HR/Recruitment Specialist with background in talent acquisition, employee relations and performance management. Skilled in utilizing data and analytics to push strategic HR initiatives. Strong analytical skills and committed to implementing HR policies and procedures.
Overview
12
12
years of professional experience
Work History
Human Resources Specialist
Interim Healthcare
2024.01 - Current
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Improved employee retention rates through effective onboarding and orientation programs.
- Reduced time-to-fill open positions by implementing targeted recruitment strategies.
- Conducted thorough candidate screenings, including resume reviews, phone interviews, and reference checks.
- Provided ongoing support to new employees during their transition into the company culture, fostering positive work environments from day one.
- Interviewed candidates and conducted background checks and verification.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.
- Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred, and promoted employees.
- Conducted candidate interviews and performed background checks and verification.
- Recruited talented, diverse and qualified candidates for employment.
- Helped set up medical, dental and life insurance benefits to facilitate employee on-boarding process.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Advocated for staff members, helping to identify and resolve conflicts.
Client Relations Consultant
U.S. Bank
2021.12 - Current
- Delivered excellent customer service using effective interpersonal and problem-solving skills.
- Developed skills in the areas of customer service, financial advice, product knowledge, and innovation as pertains to a successful banking branch.
- Displayed both accountability and trustworthiness when handling personal information of customers, money, and internal company documents.
- Demonstrated company standards for ethical behavior, diversity promotion, and community-first mentality.
- Answered inbound calls, chats and emails to facilitate customer service.
- Mediated between clients and the bank to boost communication and enhance client satisfaction.
Manager of Operations
Starbucks
2015.04 - 2021.10
- Hired and onboarded team members to meet immediate and expected demand.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
- Managed scheduling, training and inventory control.
- Addressed customer concerns with suitable solutions.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Tracked and replenished inventory to maintain par levels.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Enforced federal, state, local and company rules for safety and operations.
- Supported accident investigations and prepared related paperwork.
Receptionist Clerk
Larsen Digital Services
2014.02 - 2015.04
- Pulled and organized requested documentation.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Scheduled and confirmed appointments.
- Updated and recorded customer or client information to maintain accounts.
- Answered and directed incoming calls using multi-line telephone system.
- Processed payments and updated accounts to reflect balance changes.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
Waitress
Zhang's Chinese Kitchen
2013.01 - 2014.02
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Presented menus and answered questions regarding items.
- Trained new employees to perform duties.
Education
Associate of Science - Criminal Justice
Weber State University
Ogden, UT12.2023
Skills
- Microsoft Office Expertise
- Quality Assurance Controls
- Problem-Solving Abilities
- Credit Card Payment Processing
- Courteous Demeanor
- Product Organization
- Inbound and Outbound Calling
- High-Energy Attitude
- Quality Control
- Stockroom Procedures
- Adaptive Team Player
- Store Maintenance
- Retail Sales Customer Service
- Sales Expertise
- Client Relationship Management
- Cross-Selling and Upselling
- HR policies and procedures
- Onboarding and Orientation
- Microsoft Office Suite
- Background Checks
- Compensation and benefits
- Employee Onboarding
- Confidential Document Control
- Complex Problem-Solving
- Talent Acquisition
- Recruitment
- HR software proficiency
- Employment law
- Documentation and Recordkeeping
- Conflict Resolution
- New Hire Onboarding
- Analytical and Critical Thinking
- Personnel Management
- Recruitment and hiring
Languages
German
Elementary
Timeline
Human Resources Specialist
Interim Healthcare
2024.01 - Current
Client Relations Consultant
U.S. Bank
2021.12 - Current
Manager of Operations
Starbucks
2015.04 - 2021.10
Receptionist Clerk
Larsen Digital Services
2014.02 - 2015.04
Waitress
Zhang's Chinese Kitchen
2013.01 - 2014.02
Associate of Science - Criminal Justice
Weber State University
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