Karly Saunders
Austin,TX
Summary
Dynamic and dedicated professional with extensive experience at Texas Roadhouse, excelling in customer service and effective multitasking. Proven ability to enhance guest satisfaction through complaint resolution and a warm, welcoming demeanor. Skilled in event setup and childcare, fostering community connections through volunteer work. Committed to creating memorable dining experiences.
Overview
4
4
years of professional experience
Work History
Hostess
Texas Roadhouse
06.2024 - Current
- Greeted and seated guests promptly, ensuring a positive first impression of dining experience.
- Managed reservation system, optimizing table turnover and enhancing customer satisfaction.
- Coordinated with servers to communicate guest needs, ensuring seamless service flow.
- Trained new hosts on seating procedures and customer service standards, improving team efficiency.
- Monitored dining area for cleanliness and organization, contributing to overall restaurant ambiance.
- Handled guest inquiries and complaints professionally, maintaining high levels of customer satisfaction.
- Developed rapport with regular customers, fostering loyalty and enhancing overall dining experience.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Completed daily side work and opening and closing duties without fail.
Church Volunteer
05.2021 - Current
- Organized community outreach events to strengthen connections within congregation.
- Coordinated volunteer schedules, ensuring coverage for church services and activities.
- Volunteered at church-sponsored outreach events, providing polite, friendly representation.
- Helped with special events such as Vacation Bible School to coordinate resources, spaces, and schedules.
- Greeted guests with bulletins, directions, and friendly conversation.
- Supported Sunday school programming by developing creative lesson plans that engaged children in age-appropriate learning activities.
- Streamlined organization of church events, reducing setup times significantly.
- Participated in various outreach programs.
- Assisted with fundraising activities.
- Assisted with organizing religious activities and services.
- Prepared meals for church members and guests for funerals or special events.
Education
No Degree -
Del Valle High School
Del Valle, TX05-2026
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Greeting guests
- Complaint handling
- Guest complaint resolution
- Table bussing
- Safe food handling
- Childcare experience
- Event setup
Timeline
Hostess
Texas Roadhouse
06.2024 - Current
Church Volunteer
05.2021 - Current
No Degree -
Del Valle High School