Karly Valenzuela
Colorado Springs,CO
Summary
Empathetic individual that specializes in cultivating relationships, empowering individuals to reach their personal and professional goals. Patient focused, team
orientated and enthusiastic about using skills to increase the best patient care.
Overview
2
2
years of professional experience
Work History
Patient Care Coordinator
ABBA Eye Care
Colorado Springs, CO
10.2022 - Current
- Works with patients to schedule exam appointments, tests, and procedures.
- Conducts check-in and check-outs for patients.
- Verifies patient demographic and vision insurance.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Maintained confidentiality of patient data and condition to safeguard health information.
Guest Advocate
Target
Colorado Springs, CO
05.2020 - 09.2022
- Collaborated with peers to maintain proper coverage and execute breaks before and after leader was present.
- Supported store needs by assisting with fulfillment workload to achieve goal times and support our digital guests
- Regularly deescalate guests situations at service desk resulting in a positive guest experience- insuring all guests are satisfied.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Given a captainship by team leaders- effectively supported the team by ordering all fixtures for each department.
- Effectively checked each planogram in each department to make sure no fixtures were missing.
Education
Bachelor of Science - Psychology
Penn State Altoona
Pennsylvania, PA 05.2021
Skills
- Empathetic Listener
- Adaptable and Versatile
- Training and Development
- Coaching and Mentoring
- Team Orientated
- Customer Complaint Resolution
- Patient Care
- Gathering Information From Patients
- Appointment Scheduling
- Insurance Verification
Additional Information
- Empathetic individual that specializes in cultivating relationships, empowering individuals to reach their personal and professional goals. Guest focused, team orientated and enthusiastic about using skills to increase productivity.
Timeline
Patient Care Coordinator
ABBA Eye Care
10.2022 - Current
Guest Advocate
Target
05.2020 - 09.2022
Bachelor of Science - Psychology
Penn State Altoona
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