Summary
Overview
Work History
Education
Skills
Timeline
Generic
Karly Van Kirk

Karly Van Kirk

Wichita Falls

Summary

Experienced in interpreting and applying health insurance policies and regulations, utilizing analytical skills to resolve claims and ensure compliance. Strong understanding of client needs and effective communication to provide clear, accurate information. Expertise in promoting insurance options, determining clients' needs, and detecting potential clients. In-depth knowledge of claims processing, database management, and correspondence. Outstanding analytical, interpersonal, and organizational skills dedicated to expediently resolving insurance issues and exceeding client expectations.

Overview

6
6
years of professional experience

Work History

Personal Health Guide

Blue Cross Blue Shield of Texas
05.2024 - Current
  • Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
  • Managed multiple priorities effectively while ensuring a high level of accuracy and attention to detail in all tasks performed.
  • Assisted clients in understanding their coverage options, guiding them towards the most suitable plans for their needs.
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
  • Educated clients about health insurance coverage options, benefits and costs.
  • Safeguarded patient confidentiality during the adjudication process by adhering to HIPAA guidelines and ensuring secure storage of personal information.
  • Developed comprehensive understanding of medical terminology, coding systems, and billing procedures for accurate claim processing.
  • Improved customer satisfaction levels by providing clear communication and prompt resolution of claim inquiries.
  • Maintained up-to-date knowledge on industry developments, attending workshops and professional conferences regularly.
  • Managed large client portfolios effectively while maintaining strong relationships with policyholders through clear communication channels.
  • Set up appointments with interested customers according to schedule availability.
  • Documented customer interactions and transactions, maintaining accurate records of all dealings.
  • Provided information about available products and services, membership details, and purchase advantages.
  • Developed and distributed health education materials to increase awareness and understanding.
  • Collaborated with healthcare professionals to update educational materials, keeping content current with latest health guidelines.
  • Carefully reviewed patient files for clarity on diseases, diagnoses and procedures to determine quality of care.
  • Processed records quickly to avoid delays and keep workflows running smoothly.

Recovery Pastor

HOPE CENTER MINISTRIES
02.2021 - 05.2024
  • The Recovery Pastor provides their campus with discipleship, develops appropriate culture, oversees daily operations of the campus and family/support connections. Builds and manages over 30 volunteers bible study teachers and community leaders.
  • Conducted lay counseling for spiritual, emotional or personal needs of residents.
  • Built relationships within residents, volunteers and family members through fellowship.
  • Cultivated a positive and supportive environment to provide spiritual counsel and guidance to residents.
  • Actively sought out new ways to reach out to people from diverse backgrounds who may be unfamiliar with Christianity.
  • Provided leadership training for emerging leaders so they can learn how best to serve their families.
  • Prepared and delivered sermons and other talks.
  • Prayed and promoted spirituality.
  • Acted as a liaison between family members of recovering addicts and healthcare providers.
  • Facilitated group therapy sessions designed to improve residents self-awareness and communication skills.
  • Demonstrated excellent interpersonal skills while managing complex case work with residents and their families.
  • Established relationships within the community to identify resources available for those struggling with addiction or mental health concerns.
  • Assisted residents in developing effective coping strategies for dealing with stressors in their lives.
  • Operated office equipment, such as voice mail messaging systems and used word processing, spreadsheet and other software applications to prepare reports, letters, case histories, and medical records.
  • Assisted with onboarding process for new staff members by actively training them.
  • Advance ability to handle complaints, settle disputes, and resolve grievances.
  • Advance knowledge of the Bible
  • Working knowledge of the Celebrate Recovery 12 steps and 8 Principles
  • Compassionately provided lay counseling sessions to individuals struggling with personal issues or crises.
  • Coordinated special events such as baptisms, family fun days and retreats, according to the wishes of families involved.
  • Recruited volunteers throughout the community in various areas of recovery.

Recovery Pastor Apprentice

HOPE CENTER MINISTRIES
02.2020 - 07.2021
  • Developed strong organizational and time management skills by completing multiple tasks simultaneously.
  • Demonstrated ability to take initiative and work independently on assigned projects.
  • Collaborated effectively with team of interns to complete group projects efficiently.
  • Managed personal workload effectively, meeting deadlines and exceeding expectations.
  • Sought opportunities to learn new skills and tackle challenging tasks.
  • Participated in training sessions and workshops to enhance knowledge and skillset for Recovery Pastor.

Sales Associate

THE EMBER SHOP
10.2019 - 08.2020
  • Greeted customers warmly and offered assistance.
  • Helped customers find and select different gas and wood fireplaces.
  • Designed backyard patios and BBQ pits.
  • Kept work area clean, organized and free of clutter at all times.
  • Assisted customers with product selection to ensure customer satisfaction.
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
  • Handled customer complaints and inquiries in a courteous and efficient manner.

Education

Certification - Addiction and Recovery

Light University
08.2020

High School Diploma - undefined

Rider High School
05.2010

Skills

  • Spiritual leadership
  • Preaching
  • Pastoral counseling
  • Volunteer Management
  • Crisis Intervention
  • Sermon Preparation
  • Strategic Planning
  • Team building
  • Conflict resolution
  • Time Management
  • Self Motivation
  • Multitasking
  • Continuous Improvement
  • Organizational Skills
  • Mission-oriented
  • Staff Leadership
  • Public Speaking
  • Disciple-making
  • Leadership Development
  • Organizational Leadership
  • Prayer leadership
  • Addiction support
  • Volunteer coordination
  • Adaptability and Flexibility
  • Attention to Detail
  • Reliability
  • Active Listening

Timeline

Personal Health Guide

Blue Cross Blue Shield of Texas
05.2024 - Current

Recovery Pastor

HOPE CENTER MINISTRIES
02.2021 - 05.2024

Recovery Pastor Apprentice

HOPE CENTER MINISTRIES
02.2020 - 07.2021

Sales Associate

THE EMBER SHOP
10.2019 - 08.2020

High School Diploma - undefined

Rider High School

Certification - Addiction and Recovery

Light University

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