Karly Van Kirk
Wichita Falls
Summary
Dynamic Benefit Value Advisor at HCSC, Blue Cross Blue Shield of Texas, skilled in analytical thinking and empathetic communication. Consistently exceeded sales targets while enhancing customer satisfaction through active listening and problem-solving. Proven ability to manage complex case resolutions and maintain compliance, driving informed decision-making for clients.
Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Benefit Value Advisor/TRS
HCSC, Blue Cross Blue Shield of Texas
05.2023 - 12.2025
- Educated clients on policy terms, benefits, and claims processes for informed decision-making.
- Maintained Scores of 4 and above during employment. (Exceeding expectations)
- As a brand new employment I won the cost estimate challenge out of 100 other employees.
- Managed complex case resolutions, ensuring adherence to regulatory requirements and company policies.
- Enhanced customer satisfaction by providing accurate and timely information on health insurance policies and benefits.
- Achieved consistent high levels of customer satisfaction through empathetic listening and problem-solving skills when addressing concerns or disputes.
- Exceeded company-set sales targets regularly through diligent follow-ups with prospects as well as upselling and cross-selling techniques to existing clients.
- Assisted clients in understanding complex insurance terms and conditions, leading to better decision-making and policy selection.
- Maintained up-to-date knowledge of federal and state regulations affecting health insurance policies, ensuring full compliance during all transactions.
- Provided comprehensive customer service to drive client satisfaction.
- Reviewed and adjudicated health insurance claims for accuracy and compliance with regulations.
- Collaborated with healthcare providers to resolve discrepancies in claims processing.
- Prevented financial losses due to fraudulent activities through vigilant monitoring, investigation, and reporting of suspicious claim patterns.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Scheduled appointments for members, took everything off their plate by giving cost estimates for procedures, educating them and making the calls for them.
Recovery Pastor
Hope Center Ministries
06.2021 - 05.2023
- Delivered weekly sermons, fostering spiritual growth and community engagement.
- Mentored volunteers, cultivating leadership within the ministry team.
- Provided pastoral care to individuals in need, offering counseling, guidance, and support during difficult times.
- Strengthened relationships between families by initiating regular events and workshops catered to their needs.
- Provided spiritual and administrative leadership to church and managed daily operations.
- Served as mentor to residents and their families, offering guidance and support.
- Facilitated spiritual growth and learning by creating and teaching comprehensive Bible study courses.
- Coordinated patient recovery plans, ensuring alignment with treatment goals and timelines.
- Monitored patient progress, adjusting care strategies based on individual needs and feedback.
- Facilitated group therapy sessions designed to promote peer support and foster healthy coping strategies among participants.
- Maintained detailed documentation of all aspects of patient care, contributing to seamless communication across the treatment team members.
- Developed strong relationships with community organizations, enhancing access to essential support services.
- Identified potential barriers to successful recovery early on and proactively addressed them through targeted interventions.
- Performed various administrative tasks by filing, copying and faxing documents.
- Conducted patient intake interviews, recording and documenting relevant information.
Recovery Pastor Intern
Hope Center Ministries
09.2020 - 06.2021
- Delivered weekly sermons, engaging congregants through relevant teachings and scripture interpretation.
- Fostered over 365 women and encouraged them to stick to sobriety and Jesus.
- Coordinated community outreach programs, enhancing church visibility and member participation.
- Developed and facilitated Bible study sessions, fostering spiritual growth among attendees.
- Provided pastoral care and counseling, addressing individual needs with compassion and support.
- Oversaw administration and management of all areas of ministry.
- Volunteered at church-sponsored outreach events.
- Facilitated spiritual growth and learning by creating and teaching comprehensive Bible study courses.
Sales Associate
The Ember Shop
10.2019 - 09.2020
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Maintained product displays and inventory organization to promote sales and improve accessibility.
- Resolved customer inquiries and concerns promptly, fostering positive relationships and repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
No Degree - Associates in Applied Science
North Central Texas College
Corinth, TXHigh School Diploma -
Rider High School
Wichita Falls, TX05-2010
Skills
- Analytical thinking
- Coaching and guidance
- Presentations and public speaking
- Research
- Active listening
- Product knowledge
- Goal setting
- Emotional intelligence
- Empathy and understanding
- Teamwork and collaboration
- Multitasking Abilities
- Records maintenance
- Written communication
- Data entry software
- Auditing techniques
- Microsoft office
- Computer proficiency
- Record keeping
- Time management abilities
Certification
- Certified Addiction and Recovery Counselor/Light University
Languages
English
Full Professional
Spanish
Elementary
Timeline
Benefit Value Advisor/TRS
HCSC, Blue Cross Blue Shield of Texas
05.2023 - 12.2025
Recovery Pastor
Hope Center Ministries
06.2021 - 05.2023
Recovery Pastor Intern
Hope Center Ministries
09.2020 - 06.2021
Sales Associate
The Ember Shop
10.2019 - 09.2020
No Degree - Associates in Applied Science
North Central Texas College
High School Diploma -
Rider High School