Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karly VanVossen

Ada

Summary

Proactive and results-oriented professional with extensive experience in hospitality and property management, notably at Ada Hotel. Excelled in guest relations and reservations management, significantly enhancing room occupancy rates and tenant satisfaction. Skilled in time management and problem-solving, adept at improving operational efficiency and fostering client loyalty through exceptional service.

Overview

9
9
years of professional experience

Work History

Front Desk Supervisor

Ada Hotel
07.2024 - Current
  • Collected room deposits, fees, and payments.
  • Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
  • Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.

Leasing Consultant

Lighthouse Property Management
03.2022 - 06.2024
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Verified tenant incomes and other information before accepting lease applications.
  • Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.

Lawn Maintenance Worker

VanVossen Property Services
06.2016 - 06.2023
  • Improved overall appearance of properties through regular maintenance tasks such as pruning, mulching, and planting seasonal flowers.
  • Developed strong relationships with clients by providing consistent communication and updates on project progress, fostering trust and loyalty.
  • Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.
  • Assisted with snow removal during winter months, ensuring safe and accessible walkways for clients and visitors.
  • Maintained grounds by trimming, weeding, and general clean-up.

Hostess

Ada Grill
07.2017 - 11.2017
  • Answered phone calls to take orders, give information and document reservations.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Education

No Degree - Esthiology

Douglas J Aveda
East Lansing, MI
02-2020

High School Diploma -

Forest Hills Central High School
Ada, MI
05-2017

Skills

  • Time management
  • Guest relations
  • Reservations management
  • Problem-solving skills

Timeline

Front Desk Supervisor

Ada Hotel
07.2024 - Current

Leasing Consultant

Lighthouse Property Management
03.2022 - 06.2024

Hostess

Ada Grill
07.2017 - 11.2017

Lawn Maintenance Worker

VanVossen Property Services
06.2016 - 06.2023

No Degree - Esthiology

Douglas J Aveda

High School Diploma -

Forest Hills Central High School

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Karly VanVossen