Karly Waters

Front of House Employee

Chick-fil-A

04.2023 - 08.2024

Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Helped guests at tables when in need of assistance.
Contributed to team efficiency by promptly completing side work tasks during downtime periods.
Established welcoming atmosphere by greeting each guest warmly.
Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
Reset tables between guests by restocking low items and wiping down surfaces.
Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
Trained new staff in front-of-house procedures, customer relations, and cleaning.
Promoted an inclusive, respectful work environment by collaborating effectively with diverse colleagues and addressing any conflicts professionally.
Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Accurately operated cash register to process customer payments.
Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.