Karly Richardson
Sheboygan
Summary
Dynamic customer service professional with a proven track record at HSA Bank, adept at resolving conflicts and enhancing client relations. Skilled in active listening and data entry, I consistently foster loyalty through empathetic communication and efficient call management, driving repeat business and ensuring customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
HSA Bank, Webster Bank
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Child Care Provider
Self Employeed
05.2021 - 12.2023
- Implemented daily routines to establish consistency, helping children transition smoothly between activities.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Introduced children to educational games and activities to boost learning.
- Provided emotional support and guidance to children during difficult times.
Assistant Store Leader
Bluebird
06.2019 - 04.2021
- Assisted with the successful launch of promotional campaigns, leading to increased sales during peak periods.
- Played an integral role in the successful execution of annual physical inventories, ensuring accuracy and efficiency in the process.
- Greeted customers entering store and offered assistance with requirements.
- Optimized sales floor layout by rearranging merchandise based on seasonal trends or corporate directives.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
No Degree - Child Services
Lakeshore Tech
Cleveland, WIHigh School Diploma -
Sheboygan Falls High School
Sheboygan Falls, WI04-2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Client relations
- Follow-up skills
- Call management
- Data collection
Timeline
Customer Service Representative
HSA Bank, Webster Bank
10.2024 - Current
Child Care Provider
Self Employeed
05.2021 - 12.2023
Assistant Store Leader
Bluebird
06.2019 - 04.2021
No Degree - Child Services
Lakeshore Tech
High School Diploma -
Sheboygan Falls High School
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