Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
BusinessDevelopmentManager
Karly J. Plunkett

Karly J. Plunkett

Cullman,AL

Summary

CAPABILITIES - Knowledgeable on all Microsoft Office programs, utilized Microsoft Word and PowerPoint to create multiple lesson plans. Programed Microsoft Excel to facilitate, firing schedules and appointment rosters. Scheduled appointments in Microsoft Outlook. - Principles of Instruction (POI) certified, exceptional public speaker/personal skills experienced in communicating to public entities. Capable of conducting briefings and a wide variety of training opportunities to large groups. - Knowledgeable on Air Force General Regulations such as performance evaluations, promotions, training, equal opportunity, and job assignments. - Skilled in grammar, punctuation, capitalization and formats for correspondence and reports. Experienced writing SFMIS and AFJIS reports/blotters - Proficient on thorough subject/victim/witness interviews in accordance with standards and regulations. - Skillful on writing reports of investigations, completing Federal warrants, and utilizing available resources in case-by-case scenarios. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented Investigator with strong leadership skills and history in security management. Offering exceptional communication skills and network of community resources. Well-versed in assisting law enforcement in cases. Results-oriented Investigator with diverse experience in law enforcement settings. Independently handles long-term investigative cases. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.

Overview

6
6
years of professional experience

Work History

Flight Sergeant

United States Air Force
07.2021 - Current
  • Shift Work – 12hr Shifts
  • Worked flexible hours across night, weekend and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Identified issues, analyzed information and provided solutions to problems.

Security Forces Supervisor

United States Air Force, USAF
10.2021 - 10.2023
  • Observed CCTV cameras to detect potential threats and respond accordingly.
  • Delivered training sessions to educate personnel on security policies and procedures.
  • Maneuvered communications vehicles, intrusion detection equipment, and other special-purpose equipment to facilitate operations.
  • Executed decisions and actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
  • Monitored personnel access and maintained accurate security records.
  • Operated security console equipment to monitor and control access.
  • Patrolled grounds to monitor status and safety of premises.
  • Responded to emergency situations quickly and calmly for professional support.
  • Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
  • Led, managed, and performed force protection duties to protect personnel and resources.
  • Identified and reported suspicious activity to prevent security incidents.
  • Investigated incidents and wrote detailed reports for superior review.
  • Intervened in potentially violent situations to maintain personnel safety.
  • Utilized advanced communications technology to plan and execute missions.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Frequently inspected production area to verify proper equipment operation.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

BDOC Controller

United States Air Force, USAF
10.2019 - 10.2023
  • Shift Work – 12hr Shifts
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
  • Identified cases requiring additional resources and interventions, reaching out to supervisor to determine best next steps.
  • Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
  • Optimized productivity to improve on-time emergency response and life support.
  • Aided senior leadership by collecting research for executive decision-making support.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Followed established protocols for professional handling of emergency situations.
  • Read system maps and caller information, and documented details in system.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.
  • Assisted callers in emergency situations with appropriate information and support.

Joint Base Enforcement Team Member

Office Of Special Investigations
01.2022 - 02.2023
  • Joint Base Enforcement Team, 354 Office of Special Investigations, Eielson AFB, AK Mon-Fri 0730-1700
  • Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
  • Prepared case reports from allegations, transcripts of interviews and physical evidence.
  • Documented findings and prepared detailed reports.
  • Carefully documented statements, observations, and evidentiary materials.
  • Conducted interviews with witnesses and clients.
  • Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
  • Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
  • Questioned and consulted with subjects and witnesses for information pertaining to criminal cases.
  • Interviewed and interrogated suspects.
  • Collaborated with federal agencies on investigations.
  • Conducted impartial investigations into complaints by employees.
  • Researched criminal cases and led investigations to determine appropriate course of proceedings.
  • Obtained admissions of crimes using forensic interviewing techniques.
  • Supervised and motivated field investigators and collaborated with personnel to identify strengths and areas of weakness.
  • Gathered facts from interviews of suspects, witnesses, and complainants.
  • Obtained and verified evidence by interviewing, observing and conducting surveillance of suspects and records.
  • Trained team members on agency processes, court procedures and investigation strategies.
  • Consulted and cooperated with legal staff to verify timely and efficient investigation completion.
  • Collected crime scene evidence, examined bodies, and investigated secondary locations to build detailed cases based on sound evidence handling practices.

Training Instructor

United States Air Force, USAF
02.2020 - 05.2021
  • Mon-Fri 0730
  • Assessed skill gaps for employees and developed training courses to meet identified needs.
  • Evaluated training needs and developed appropriate class offerings.
  • Maintained compliance with company standards, regulatory requirements and quality goals.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Coached junior training staff on correct procedures and optimization strategies.
  • Integrated technology resources to maximize training success.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Tracked attendance and evaluated progress for assigned trainees.
  • Delivered instructional presentations on equipment use, focusing on efficiency and safety.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Implemented diverse instructional methods, optimizing trainee engagement.
  • Prepared and presented supplementary learning material to support structured lessons.
  • Scheduled and taught in class and online courses to increase learning opportunities.
  • Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
  • Recorded and edited videos to facilitate remote learning.
  • Educated clients on proper use of products and systems.
  • Contributed to reductions in employee turnover by revamping training programs.
  • Introduced standardized training for cohesive learning environments.
  • Established and maintained quality control standards.
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Developed job-specific competencies and performance standards.
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Designed and delivered web-based, self-directed learning materials.

Emergency Dispatch Operator

United States Air Force, USAF
12.2017 - 10.2019
  • Shift Work – 12hr Shifts
  • Received incoming telephone and alarm system calls regarding emergency and non-emergency situations and dispatched appropriate police, fire and ambulatory services to premises.
  • Completed daily reports, forms and other documentation accurately to avoid errors in patient care.
  • Reported alarm activity to subscribers' emergency contacts.
  • Answered multi-line phone systems, transferred calls and determined call priority while performing quick and efficient customer service.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Followed established protocols for professional handling of emergency situations.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Answered calls from automatic routing system and took basic information from callers.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Developed and delivered emergency response plans to improve attendance timeframes.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Read system maps and caller information, and documented details in system.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.

Alarm Monitor

United States Air Force, USAF
10.2018 - 03.2019
  • Shift Work – 12hr Shifts
  • Maintained strict confidentiality by obtaining passwords and following security procedures to protect customer and dealer information.
  • Tested equipment with customers or field associates to verify proper operation of alarm systems.
  • Scanned status charts and computer screens to determine emergency units available for dispatch.
  • Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
  • Answered and responded to phone inquiries and radio communications relating to building security and emergency or crisis situations.
  • Provided verbal assistance to customers to resolve issues regarding basic system operation and maintenance.
  • Contacted external agencies such as paramedic, fire, ambulance and police services to handle critical incidents.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Checked and verified photo identification prior to granting facility access.
  • Permitted entry with escort for approved persons into secure locations.
  • Regulated vehicle and pedestrian traffic onto building grounds.
  • Identified violators and escorted departing personnel to guard against theft of property.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Monitored employee activities, confirming compliance with security regulations.
  • Contacted law enforcement in case of unauthorized persons, documents, and materials.
  • Participated in staff meetings, special events, and professional development activities.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Wrote detailed reports of all security breaches and investigations.
  • Issued access cards to authorized personnel to monitor access points.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.

Response Force Leader

United States Air Force, USAF
01.2018 - 01.2019
  • Shift Work – 12hr Shifts
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Reported suspicious activities and persons to law enforcement.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Regulated vehicle and pedestrian traffic onto building grounds.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
  • Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Examined doors, windows and gates to verify security.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Wrote detailed reports of all security breaches and investigations.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Issued access cards to authorized personnel to monitor access points.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.

Education

Identifying Intimate Partner Violence/Strangulation Training, Eielson AFB -

2022

Comprehensive Victim Interviewing, Eielson AFB, AK -

2022

USMC Confinement Course, Eielson AFB -

2022

Associate degree - Criminal Justice

Community College of the Air Force
2021

AFB, AK -

Airman Leadership School
Eielson AFB, AK
2021

TruNarc Handheld Narcotics Analyzer Course, Eielson AFB, AK -

2020

Air Force Train the Trainer Course, Ramstein AB, Germany -

2018

Security Forces Apprentice Course, Lackland AFB, TX -

2017

USAF Basic Training, Lackland -

2017

Skills

  • Military Operations
  • Accident Investigation
  • Organizational Leadership
  • Personnel Management
  • Information Assurance
  • National Security
  • Documentation Skills
  • Emergency Response
  • Safety Regulations
  • Recordkeeping Requirements

Accomplishments

  • Supervised team of 11 staff members.

Additional Information

  • ACHIEVEMENTS - , John L. Levitow Recipient Airman Leadership School - Alaska’s Peace Officers Association Instructor of the Year - 354 Security Forces Airman of the Year - 354 Security Forces Staff Support Airman of the Year - 354 SFS Top Cop - Air Force Achievement Medal for dedication to excellence, Ramstein AB, Germany - 86 SFS SrA BTZ - 86 SFS Diamond Sharp First Sergeants Award - 2x 86 SFS Defender of the Month

Timeline

Joint Base Enforcement Team Member

Office Of Special Investigations
01.2022 - 02.2023

Security Forces Supervisor

United States Air Force, USAF
10.2021 - 10.2023

Flight Sergeant

United States Air Force
07.2021 - Current

Training Instructor

United States Air Force, USAF
02.2020 - 05.2021

BDOC Controller

United States Air Force, USAF
10.2019 - 10.2023

Alarm Monitor

United States Air Force, USAF
10.2018 - 03.2019

Response Force Leader

United States Air Force, USAF
01.2018 - 01.2019

Emergency Dispatch Operator

United States Air Force, USAF
12.2017 - 10.2019

Identifying Intimate Partner Violence/Strangulation Training, Eielson AFB -

Comprehensive Victim Interviewing, Eielson AFB, AK -

USMC Confinement Course, Eielson AFB -

Associate degree - Criminal Justice

Community College of the Air Force

AFB, AK -

Airman Leadership School

TruNarc Handheld Narcotics Analyzer Course, Eielson AFB, AK -

Air Force Train the Trainer Course, Ramstein AB, Germany -

Security Forces Apprentice Course, Lackland AFB, TX -

USAF Basic Training, Lackland -

Karly J. Plunkett