Karlyn Mann
Orlando,FL
Summary
An accomplished business management student with three years of customer service experience and extensive knowledge in Microsoft Office software (Excel Certified). Currently pursuing a certification in cybersecurity sales with a strong passion for event planning and hospitality. Also interested in acquiring an opportunity that can be beneficial in implementing previous marketing, management, and accounting skills. Proven professionalism, exceptional hospitality skills and verbal communication. Experience in volunteer work and teaching has provided well-rounded leadership qualities as well as ease in collaborating with others.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Concessions
Dr. Phillips Center for the Performing Arts
2024.10 - Current
- Preparing and serving food and beverages.
- Deliver exceptional customer service while maintaining efficiency and accuracy.
- Collaborate with team members to ensure smooth event operations.
Hostess
Primrose Lanes
2023.07 - 2024.02
- Managed reservations and scheduling for parties of 200+ guests.
- Handled high volume customer interactions and resolved issues and conflict in a professional manner.
- Processed transactions and answered customer inquiries via phone and in-person.
- Maintained customer satisfaction by exceeding expectations and tracking items that were not found, reporting to management, and in turn, giving individuals and large parties a pleasing experience.
Education
Bachelor of Science - Business Administration, Management
University of Central Florida
Orlando, FL2025-05
Skills
- Microsoft Office
- Microsoft Excel
- Video editing software (Final Cut Pro)
- Teamwork and collaboration
- Customer service
Certification
- Microsoft Office Specialist: Excel Associate, Office 2019
- Sales Management Foundations
- Negotiation Skills Essential Lessons for First-time Managers, LinkedIn Learning
Timeline
Concessions
Dr. Phillips Center for the Performing Arts
2024.10 - Current
Hostess
Primrose Lanes
2023.07 - 2024.02
Bachelor of Science - Business Administration, Management
University of Central Florida
Volunteer Experience
VPK Teacher, Provided childcare, aided children on Haiti mission trips, implemented, and oversaw activities on promoting learning and communicated with parents and guardians about behaviors and upcoming events.
Memberships
UCF Reformed University Fellowship
Event Experience
Event Assistant, Nicole Graham Events, 2026-05-31, Supported wedding event coordination and setup, contributing to the execution through organization and attention to detail.
Scholarships
Florida Bright Futures Scholarship