Karlyn Marcelus

• Achieved monthly sales targets through effective customer engagement and product knowledge
• Created positive, welcoming experiences that fostered repeat business and strengthened brand loyalty
• Practices active listening to quickly ascertain customer needs and stay abreast of latest trends to provide customized, effective purchase support
• Process customer purchases or returns promptly and accurately
• Demonstrated honesty and fairness in all interactions
• Collaborate with team members to support customer operations

• Analyzed data trends to inform strategic decision-making and optimize resource allocation across departments.
• Developed and implemented process improvements to increase operational efficiency and reduce turnaround times.
• Coordinated cross-functional teams to streamline project workflows and enhance communication.
• Enhanced team productivity by conducting regular performance reviews and providing constructive feedback.
• Evaluated risk factors and determined coverage limits for diverse insurance applications.
• Analyzed financial documents to assess applicant eligibility and underwriting compliance.
• Reviewed policy conditions and recommended adjustments to enhance client satisfaction and minimize risk exposure.

• Analyzed claims data to ensure accurate benefit determinations and compliance with company policies.
• Assessed customer inquiries to provide timely resolutions and enhance satisfaction levels.
• Reviewed documentation for completeness, identifying discrepancies and coordinating corrections with relevant teams.

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• Implemented process improvements that streamlined operations and contributed to overall organizational objectives in benefits administration.

• Acted as Orientation Leader to provide a welcoming onboarding and transition experience for approx. 20 students
• Utilized public speaking skills to facilitate program meetings and small group discussions about educational and social issues
• Prepared Orientation activities and materials to enhance new student experience
• Resolved concerns and answered questions of first-year students and their families - addressed concerns and answered questions of first-year students and their families in an objective, professional manner
• Facilitated student engagement by connecting new students to campus services
• Promoted Central Connecticut State University values of diversity, inclusion, and respect during Orientation
• Acted as role model, mentor and resource for all new students and represent Central Connecticut State University in a respectful, positive light

• Accurately packed and unpacked new or transferred merchandise to be stocked on shelves, racks, cases or bins in fulfillment warehouse; received and counted stock items, and recorded data manually or on computer
• Examined and inspected stock items for wear or defects, and reported any damage to supervisors.
• Collaborated with team members to ensure project alignment and efficiency
• Packed and unpacked new or transferred merchandise for stocking on shelves, racks, cases, or bins in fulfillment warehouse; received, counted, and recorded stock items accurately
• Examined and inspected stock items for wear or defects, reporting damage to supervisors to maintain inventory integrity
• Adhered to Amazon operating standards and complied with all required safety regulations
• Coordinated with …to ensure