Karlyn Serrano Galvez
Greenacres,FL
Summary
Dynamic leader with a proven track record at The Slime Factory, enhancing customer satisfaction scores by overhauling service protocols. Expert in team leadership and problem-solving, I excel in creating collaborative environments, fostering staff development, and driving process improvement. Skilled in both verbal and written communication, I champion adaptability and professionalism to achieve exceptional results.
Overview
5
5
years of professional experience
Work History
Manager
The Slime Factory
03.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
House Cleaner
Housekeeping Services
01.2020 - 04.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Dusted picture frames and wall hangings with cloth.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
Assistant
Tax Preparations Etc
05.2019 - 03.2020
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
Education
John I Leonard High School
Greenacres Fl05.2034
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Performance Management
- Schedule Preparation
- Customer Service
- Decision-Making
- Computer Skills
- Effective Communication
- Problem Resolution
- Positive Attitude
- Attention to Detail
- Problem-Solving
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Hiring and Training
- Staff Training
- Scheduling and Coordinating
- Good Judgment
- Process Improvement
- Active Listening
- Self Motivation
- Shift Scheduling
- Reliability
- Adaptability
- Team building
- Problem-solving abilities
- Professionalism
- Team Collaboration
- Written Communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
The Slime Factory
03.2023 - Current
House Cleaner
Housekeeping Services
01.2020 - 04.2022
Assistant
Tax Preparations Etc
05.2019 - 03.2020
John I Leonard High School
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