Karlynne Harris

• Created a positive atmosphere that encouraged growth, exploration, creativity and independence in the child.
• Assisted with potty training, dressing, bathing, feeding and overall personal care of the children.
• Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
• Interacted positively with children to promote mental and emotional development.

• Created an atmosphere of trust between myself, both the family, and kids I cared for.
• Performed light housekeeping duties related to childcare.
• Regulated children's schedules to balance rest, learning and play.
• Engaged children in age-appropriate activities to encourage intellectual and motor skills development.
• Administered medication and minor first aid to sick and injured children.

• Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements.
• Analyzed account histories, monitored payments, reconciled discrepancies and updated customer information in the database.
• Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
• Trained new hires

• Served 80 at-risk youth/trauma sensitive youth
• Tutored all subjects grades 6-12 with 80% mastery or higher.
• Independently selected professional development trainings.
• Conducted one-on-one meetings with students to discuss challenges they are facing in school or life. Focusing on social, emotional, and behavioral strategies.
• Engaged with students outside of class by organizing extracurricular activities using mindfulness, meditation, and exercise techniques.

• Answered customer calls promptly and professionally.
• Responded to customer emails and chats in a courteous and efficient manner.
• Resolved customer complaints in a professional manner while maintaining excellent standards of service.
• Maintained accurate records of all member interactions, including contact details, payments, strategic problem solving, upselling products and services.
• Collaborated with other departments to ensure optimal customer satisfaction levels were met.
• Trained new hires

• Praised as a competent employee
• Active member of E3YP.
• Processed deposits, withdrawals, transfers and payments for customers at the vault teller window.
• Adhered to credit union policies and procedures regarding safety, security, privacy and confidentiality regulations.
• Balanced daily cash deposits and vault inventory with zero error rate.
• Trained new hires.

Attended on academic scholarship. Vice President of International Honors Society. Student tutor.

Top 20% of class. Member of National Honors Society. Auditioned into top performing choir. Choir council board. Participated in advance placement classes.