Karly Walker
McMinnville,TN
Summary
Medical Assistant with 2 years of experience providing quality patient care. Skilled in assessing patient's vital signs as well as conducting preliminary patient evaluations and obtaining pre-certifications for medication and imaging approval. Highly motivated and committed Medical Assistant with proven history of superior performance at individual and team levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
9
9
years of professional experience
Work History
Medical Assistant
McMinnville Medical Associates
06.2022 - Current
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
New Accounts Representative
Homeland Community Bank
05.2021 - 06.2022
- Identified potential fraudulent activities through careful monitoring of account activity, reducing financial risk for both clients and the institution.
- Managed a high volume of daily transactions accurately, ensuring deadlines were met without sacrificing attention to detail or quality of work.
- Maintained accurate records of all new account transactions, ensuring compliance with bank policies and regulations.
- Collaborated with colleagues to cross-sell additional banking services, increasing overall revenue.
- Analyzed client credit reports to determine eligibility for various financial products.
- Enhanced customer satisfaction by efficiently opening new accounts and addressing client inquiries.
- Coordinated with other departments to resolve complex customer issues quickly and effectively, improving overall client satisfaction ratings.
- Resolved customer issues promptly and professionally, fostering long-lasting relationships with clients.
- Developed professional relationships with local businesses, expanding the bank's referral network and generating new leads.
- Assisted clients in selecting appropriate financial products based on their needs and goals.
- Streamlined the account opening process for faster service and improved client experience.
- Continuously updated knowledge of industry trends and regulatory changes, adapting work processes accordingly for optimal results.
- Educated customers about online banking tools, promoting ease of use and increased digital adoption rates.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Presented new and additional products and services to existing customers.
- Obtained credit records from reporting agencies.
- Explained account terms and conditions to customers.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Verified customer identity and reviewed documentation for accuracy.
Medical Receptionist
Pinnacle Primary Care
02.2021 - 05.2021
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Checked patient insurance, demographic, and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Processed medical insurance claims and payments.
Assistant Branch Manager
First National Bank Of Middle TN
02.2020 - 02.2021
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional development and growth.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
- Collaborated with other departments within the bank to resolve complex issues efficiently, ensuring seamless service delivery to customers.
- Developed strong relationships with key clients, contributing to significant growth in business revenue.
CSR, Teller, Vault Teller
First National Bank Of Middle TN
02.2018 - 02.2021
- Upheld strict confidentiality standards regarding sensitive information pertaining to both customers and co-workers alike, preserving trust within the workplace environment.
- Provided exemplary customer service while executing large-scale transactions, enhancing client satisfaction levels within the banking institution.
- Contributed to a reduction in losses due to theft or mismanagement by vigilantly monitoring activity within the vault area throughout each shift worked.
- Streamlined end-of-day closing procedures through efficient organization of vault contents, reducing time spent on daily tasks.
- Maintained a reliable and up-to-date knowledge of compliance regulations and cash handling best practices by participating in ongoing professional development opportunities.
- Identified potential fraudulent activities through careful monitoring of account activity, reducing financial risk for both clients and the institution.
- Enhanced customer satisfaction by efficiently opening new accounts and addressing client inquiries.
- Assisted clients in selecting appropriate financial products based on their needs and goals.
- Streamlined the account opening process for faster service and improved client experience.
- Continuously updated knowledge of industry trends and regulatory changes, adapting work processes accordingly for optimal results.
- Trained new employees in account management procedures and best practices, enhancing team efficiency.
Receptionist, CSR
First National Bank Of Middle TN
08.2017 - 02.2018
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Machine Operation Technician
Bridgestone Americas
12.2014 - 08.2017
- Consistently met or exceeded production goals through effective time management and prioritization of tasks.
- Improved product quality with diligent monitoring of equipment performance and making necessary adjustments as needed.
- Reduced downtime by proactively troubleshooting and resolving technical issues in a timely manner.
- Safeguarded a safe working environment by strictly adhering to safety protocols and guidelines.
- Conducted routine inspections of machinery, ensuring all components were functioning optimally for maximum productivity.
- Trained new employees on proper machine operation techniques, fostering a culture of continuous learning and growth within the team.
- Collaborated with team members to achieve daily production targets, maintaining open communication and strong teamwork.
- Complied with company and OSHA safety rules and regulations.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Removed jammed materials from machines and readjusted components as necessary to resume operations.
Education
High School Diploma -
Warren County High School
Mcminnville, TN05.2013
Skills
- Patient Scheduling
- Patient-focused care
- Medical Terminology
- HIPAA Compliance
- Procedure Assistance
- CPR
- Monitoring patient progress
- Vital Sign Monitoring
- Equipment Sterilization
- Antigen testing
- EKG testing performance
Timeline
Medical Assistant
McMinnville Medical Associates
06.2022 - Current
New Accounts Representative
Homeland Community Bank
05.2021 - 06.2022
Medical Receptionist
Pinnacle Primary Care
02.2021 - 05.2021
Assistant Branch Manager
First National Bank Of Middle TN
02.2020 - 02.2021
CSR, Teller, Vault Teller
First National Bank Of Middle TN
02.2018 - 02.2021
Receptionist, CSR
First National Bank Of Middle TN
08.2017 - 02.2018
Machine Operation Technician
Bridgestone Americas
12.2014 - 08.2017
High School Diploma -
Warren County High School
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