Summary
Overview
Work History
Technical Professional Skills
Professional Highlights
Timeline
Generic
Karma Allen

Karma Allen

Gilbert,AZ

Summary

Expert in real estate contract-to-close processes with a high degree of accuracy and accountability. 20+ years of experience in relationship building and business liaison management.

Overview

19
19
years of professional experience

Work History

Dispositions / Flex Closings

Offerpad
07.2021 - 10.2023
  • Drive closings and contract management in multiple markets
  • Collectively manage an average of 500+ monthly from start to finish
  • Communicate effectively with lenders, title and real estate agents, both internally and externally, to ensure timely closings and maintain a positive experience
  • Uphold amazing customer service for internal and external customers in person, by phone, and by email
  • Help contribute to building and maintaining internal systems and reporting
  • Field internal questions about closing functions and troubleshoot/resolve related problems
  • Review/authorize HUDs prior to closing.

West Coast Closing Manager

Offerpad
11.2017 - 08.2020
  • Drive closings in multiple markets to completion
  • Manage an average of 300+ closings monthly from start to finish
  • Oversee closings and contract management in California, Nevada, and Texas markets
  • Communicate and follow-up with lenders, title and real estate agents to ensure timely closings
  • Uphold amazing customer service for internal and external customers in person, by phone, and by email
  • Help contribute to building and maintaining internal systems and reporting
  • Field internal questions about closing functions and troubleshoot/resolve related problems
  • Review/authorize HUDs prior to closing.

Virtual Real Estate Coordinator

DA Real Estate Investments
11.2016 - 11.2017
  • Opening escrow, coordinating inspections, repairs, and other negotiations
  • Monitoring the contingency period and ensuring that all documentation is submitted on time
  • Coordinating the closing process and scheduling client follow-up calls
  • Creating and maintaining budgets for each store project and updating software systems
  • Reviewing commission invoices from the broker and comparing them to the final deal terms.

Contract / Closing Coordinator

Mattamy Homes
07.2015 - 11.2016
  • Administer and track all aspects of sales contracts and closing
  • Review and process sales contract paperwork and change orders for accuracy and completion
  • Responsible for effective communication with all parties pertinent to transaction to ensure efficiency from contract to close
  • Drive closings to completion both for customer satisfaction and the needs of our business
  • Collaborate with key lender, title, and field representatives to develop and implement an accelerated and effective flow of business
  • Attend weekly backlog meetings to review current and upcoming closings
  • Set up and management of documents and disclosures for all upcoming and current communities
  • Generate closing packages for title companies and review HUD settlement statements for accuracy.

Accounts Payable Specialist

Shea Homes
05.2014 - 07.2015
  • Process various types of accounts payable transactions including data entry of vendor invoices, expense reports, and check requests for Southern California trades/vendors
  • Reconcile, review, and approve utility invoices for assigned portfolio of properties to ensure current payments
  • Assist property accountants with A/P issues or problems as they arise
  • Review employee expense reports for proper supporting documentation and accuracy
  • Investigate and answer internal customer and vendor inquiries
  • Run/Edit/Process weekly and bi-weekly check runs, insurance allocations, and joint payments.

Loan Officer Assistant

Veritas Funding
10.2013 - 03.2014
  • Run automated underwriting and order credit reports
  • Manage buyer documentation for processing
  • Responsible for all appraisal, escrow orders, and loan conditions
  • Complete file submission checklist on all files and adhere to company time frames
  • Communicate loan approval by sending pre-approval/commitment letters to all parties involved in the transaction; communicate all change-of-circumstance
  • Manage front office duties; answer multiple phone lines, inventory/supply management, manage phone and technology systems, light accounting.

Transaction Liaison Coordinator, Sales and Marketing Specialist

Empire Realty Associates
05.2009 - 03.2012
  • Coordinator Responsibilities: Liaison between all the parties involved in the sales transaction
  • Create sales and listing packets for agents
  • Attend Risk Management seminars to remain abreast on all best practices, disclosure, and California real estate legal updates
  • Assist with operations review and approval of all new sales and listings
  • Review compliance paperwork; Identify and resolve any issues immediately
  • Proactively track and meet closing deadlines
  • Drive the process to ensure that all documents are signed, completed, and prepared in the file prior to the close of escrow
  • Keep agents updated on the processing of the transaction and proactively anticipate and avoid any problems
  • Organize and maintain all escrow paperwork and sales contracts for agents and Broker
  • Responsible for exceeding client expectations of responsiveness and customer service
  • Track multiple (monthly average of 30) files simultaneously
  • Proactively manage agent's administrative tasks
  • Enter new listings/leases into Paragon (MLS) and maintain as necessary
  • Marketing Responsibilities: Proofread, edit, and create marketing materials and press releases prior to distribution
  • Social Media Administrator; Facebook, Twitter, Company Blog, and Press Releases
  • Assist with many writing aspects of marketing pieces; brochures, ads, articles, flyers
  • Reporting; Open Homes Guide, Altos Market Research, Artisan Listings.

Asst. Relationship Manager

MetLife Home Loans
09.2008 - 05.2009
  • Evaluated target demographic areas and loan structures of each prospect group for the purpose of strategic marketing
  • Run automated underwriting and order credit reports
  • Gather buyer documentation for processing
  • Coordinate signing appointments
  • Maintain title company relationships and closing details
  • Responsible for all appraisal, escrow orders, and loan conditions.

Marketing Coordinator

R.E.L.I. Brokers
11.2006 - 09.2008
  • Manage front office duties; answer multiple phone lines, inventory/supply management, manage phone and technology systems, light accounting
  • Maintained a personal database of approximately 2500+ mortgage prospects
  • Evaluated target demographic areas and loan structures of each prospect group for the purpose of strategic marketing
  • Created design layouts for all marketing pieces
  • Managed all phases of direct mail projects, budget, and distribution processes
  • Collaborated with title representatives to create and generate specific farm lists for marketing.

Escrow / Closing Manager

D.R. Horton - America's Builder
06.2004 - 11.2006
  • Management of all incoming community sales contracts
  • Review/management of all incoming contracts, closing documents, permits, etc
  • Collaborated with key lender, title, and field representatives to develop and implement an accelerated and effective flow of business
  • Drive the process to ensure that all documents are signed, completed, and prepared in the file prior to the close of escrow
  • Created and implemented precise closing tracking reports and distributed to key division personnel as well as outside key field representatives in order to advise and ensure accurate closings
  • Set up and management of documents and disclosures for all upcoming and current communities
  • Attend weekly backlog meetings to review current and upcoming closings
  • Managed and reported accurate closing/delivery schedules monthly while exercising strong problem-solving skills
  • Generate closing packages for title companies and review HUD settlement statements for accuracy
  • Successfully managed 700+ annual closings + backlog; monthly closings varied from 200
  • Hire, train, and motivate Closing Department staff and implement department processes.

Technical Professional Skills

  • Microsoft Office (intermediate), Calyx Point, AS400 (JD Edwards), Builder 1440, Micro J+(HRIS), TR Point, Quickbooks, WinForms, Paragon, Docusign, Lonewolf, Torchpress, MLS, EnterpriseOne, Hyphen Supply/Build Pro, FAST, FAST Sales, Helix, Freshdesk

Professional Highlights

  • Created and managed tailored real estate coordinating services (DA Real Estate Investments)
  • Created and implemented Premier Services; a tailored coordinating service for top-producing agents (Empire Realty)
  • Increased department productivity by implementing streamlined processes and boosting morale by empowerment. (D.R. Horton)
  • Selected by V.P. of Sales and Marketing and Division President to oversee entire Closing Department based on consistently meeting monthly deadlines as well as successfully maintaining internal and external business relationships crucial to the builders success (D.R. Horton)
  • Successfully met and exceeded Fiscal Year Closing goals - Fiscal Year 2003 - 2006 (D.R. Horton)

Timeline

Dispositions / Flex Closings

Offerpad
07.2021 - 10.2023

West Coast Closing Manager

Offerpad
11.2017 - 08.2020

Virtual Real Estate Coordinator

DA Real Estate Investments
11.2016 - 11.2017

Contract / Closing Coordinator

Mattamy Homes
07.2015 - 11.2016

Accounts Payable Specialist

Shea Homes
05.2014 - 07.2015

Loan Officer Assistant

Veritas Funding
10.2013 - 03.2014

Transaction Liaison Coordinator, Sales and Marketing Specialist

Empire Realty Associates
05.2009 - 03.2012

Asst. Relationship Manager

MetLife Home Loans
09.2008 - 05.2009

Marketing Coordinator

R.E.L.I. Brokers
11.2006 - 09.2008

Escrow / Closing Manager

D.R. Horton - America's Builder
06.2004 - 11.2006

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Karma Allen