Karma Backrak
Riverside,USA
Summary
Dedicated individual with over 4 years of experience in customer service and leadership roles. Expertise in delivering exceptional customer experiences, resolving issues promptly, and optimizing operations. Skilled in team management, ensuring high standards of service delivery and efficiency. Eager to apply previous experience to a new role.
Overview
5
5
years of professional experience
Work History
Returns Specialist / Customer Service Specialist
The Home Depot
02.2024 - 11.2024
- Managed merchandise returns, ensuring compliance with company policies and providing excellent customer service
- Handled online orders and facilitated phone sales, contributing to smooth transaction processes
- Managed cash transactions accurately and maintained proper cash-handling procedures
- Created and fulfilled customer orders with attention to detail and efficiency
- Responded to customer inquiries via service lines, resolving concerns, answering questions, and delivering personalized support.
Automotive Customer Service Associate (AKA Automotive Service Writer)
Walmart
01.2023 - 09.2023
- Utilized automotive knowledge to assist customers with service inquiries and recommend appropriate solutions
- Wrote accurate service orders, communicated effectively with technicians, and ensured timely completion of services.
Head Manager of Guest Service Department
McDonald's
04.2021 - 05.2022
- Supervised and trained a team of five associates, ensuring adherence to company policies and procedures.
- Managed scheduling, inventory, and customer service operations to enhance efficiency and guest satisfaction
Associate
McDonald's
05.2020 - 04.2021
- Provided excellent customer service, resolving issues promptly to ensure positive guest experiences.
- Collaborated with team members to maintain cleanliness and efficiency in a fast-paced environment.
Education
High School Diploma - undefined
Arlington High School
Riverside, California05.2022
Skills
- Customer Service
- Proficient in handling customer inquiries, resolving issues, and ensuring customer satisfaction
- Team Leadership
- Skilled in supervising and training teams to achieve operational goals
- Communication
- Strong verbal and written communication skills, adept at interacting with customers and colleagues
- Problem-Solving
- Effective in analyzing situations and implementing solutions to meet customer needs
- Organizational Skills
- Managed tasks efficiently, prioritized responsibilities, and maintained a structured work environment
- Automotive Knowledge
- Basic understanding of automotive parts and services, assisting customers with service inquiries
Timeline
Returns Specialist / Customer Service Specialist
The Home Depot
02.2024 - 11.2024
Automotive Customer Service Associate (AKA Automotive Service Writer)
Walmart
01.2023 - 09.2023
Head Manager of Guest Service Department
McDonald's
04.2021 - 05.2022
Associate
McDonald's
05.2020 - 04.2021
High School Diploma - undefined
Arlington High School
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Brent CampBrent Camp
Tool Rental Associate at The Home DepotTool Rental Associate at The Home Depot
Kaylee SeifertKaylee Seifert
Merchandiser at The Home DepotMerchandiser at The Home Depot
ELAF KHUDHURELAF KHUDHUR
Customer Service Representative at The Home DepotCustomer Service Representative at The Home Depot
Ali CharafeddineAli Charafeddine
Installer/ Driver at CDL Nuclear TechnologiesInstaller/ Driver at CDL Nuclear Technologies