Karma Bertelsmann-Mohn, PsyD
Bakersfield,CA
Summary
Seasoned professional with a robust background in human resources and loss prevention, notably at Ryder Integrated Logistics. Excelled in legal compliance, risk management, and employee engagement, enhancing operational efficiency by over 75%. Skilled in diversity and inclusion, with exceptional leadership and negotiation abilities, ensuring comprehensive workplace excellence and security.
Overview
19
19
years of professional experience
15
15
Federal & State DEI, Employee/er Compliance Expertise
12
12
Loss Prevention Analytics, Tactic & technique Development
Work History
Human Resources Manager
Ryder Integrated Logistics
2018.03 - 2022.06
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Processed employee claims involving performance issues and harassment.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Instructed senior leaders on appropriate employee corrective steps.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Liaised between 6 business divisions to improve HRES and HRIS operations and communications.
- Fostered positive work environment through comprehensive employee relations program.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Devised hiring and recruitment policies for over 75-80 employees within first year as HRES Manager at Ryder Logistics..
Call Center Supervisor
Concentrix
2014.02 - 2021.03
- Supervised 52 Inbound Call Representatives in providing excellent customer service to callers requiring assistance for United Healthcare Medicaid & Medicare programs requiring needs such as personalized physician changes, specialist care handling, specialist program coordinations, and other medical perks available to patients.
- Executed Monthly Performance Plans with representatives to to identify production gaps.
- Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.
- Trained team members on performance metrics and consumer behavior identification.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Developed process controls and metrics for daily management of call center.
- Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.
- Developed and implemented strategies to increase sales and improve customer service.
- Conducted supplier risk evaluations and assisted with regulatory inspections.
- Improved productivity of customer service team by leading training initiatives and revamping schedules.
- Developed and enforced policies and procedures for compliance with company policies.
- Maintained up-to-date knowledge of products and services offered to customers.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Performed supplier risk evaluations and supported regulatory inspections.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning.
Intelligence Officer
U.S. Army Active Duty
2012.06 - 2021.02
- Advised senior military members and commanders based on intelligence findings.
- Prioritized threat levels for analyzing and communication.
- Conducted reconnaissance to compile field information, focusing on HUMINT identified targets/locations.
- Performed interviews and interrogations of suspected terrorists and prisoners.
- Monitored surveillance and personnel to maximize unit and facility safety.
- Analyzed and collected various forms of data.
- Utilized intelligence collection platforms and analysis techniques to identify and document intelligence gaps.
- Used counterintelligence, human intelligence and signal intelligence techniques to thoroughly analyze data.
- Created useful and timely intelligence products to support field operations.
- Incorporated lessons learned from previous operations to improve intelligence capabilities.
- Assisted in development of intelligence strategies and policies to support operations.
- Conducted threat assessment and analysis of foreign adversaries in support of military operations.
- Developed recommendations to assist clients and agencies with efforts to advance intelligence gathering and interpretation in multiple theaters of operation.
- Briefed upper-level personnel on emerging threats.
- Produced multi-source intelligence reports and products for different agency customers.
- Excellent communication skills, both verbal and written.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Identified issues, analyzed information and provided solutions to problems.
Loss Prevention Investigator
AAFES
2003.04 - 2015.01
- Interviewed employees and suspects and drafted reports to assist law enforcement.
- Performed security walks around store to monitor employee and customer activities.
- Streamlined shrink management program and trained Loss Prevention Officers.
- Analyzed POS data to support employee compliance with procedures and investigate suspicious activity.
- Developed and launched on-site client training seminars to foster understanding and implementation of loss control strategies.
- Implemented and maintained loss prevention programs in close collaboration with store management.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Enhanced training processes for both clients and departments to increase overall functionality.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Demonstrated leadership skills in managing projects from concept to completion.
- Skilled at working independently and collaboratively in team environment.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
Education
Ph.D. - Forensic Psychology
University of Vanderbilt Medical
Nashville, TNMaster of Science - Psychological Warfare And Military Media Relations
University of Nottingham
Nottingham, England, United Kingdom06.2000
Bachelor of Science - Pre-Medicine
St. John's College, University of Cambridge
Cambridge, England, United Kingdom05.1997
Skills
- Diversity and Inclusion Expertise through various Cultural and DEI studies, Years of living abroad through military postings, and consequently utilizing adaptability, flexibility skill sets to quickly learn over 7 major business languages including fluent Spanish, German, Japanese, and more
- Employment legislation Compliance Expert in both federal and state specific knowledge (CA, KY, FL, & TN)
- Developed Unique Employee Interpersonal Communication Engagement Strategies Aimed to decrease overturn and increase Employee Retention beginning with updating Onboarding and Orientation programs to one-on-one program
- Risk Management through both Inventory and Personnel Report Auditing at Random Points Throughout Year
- "Leadership through Compliance and Communication" Program Development akin to "Train the Trainer"
- Legal Compliance within all Federal, State, and Corporate rules and regulations, Policy Enforcement Corrective Action Planning
- Employee Relations, Dispute Mediation
- Certified as Microsoft "Insider" for their Microsoft Office, Excel, Powerpoint, Access, Outlook, Teams Programs
- Certified Android/Google Developer Expert
- Certified ADOBE expert on PDF, Photoshop, Lightroom, Creative Cloud, Acrobat, Bridge
- Information Security Intelligence Analysis utilizing Operational planning and Data Interpretation, Intelligence Gathering including various Threat Assessment techniques
- Negotiation & Interrogation Tactic and Technique Program Developer & Trainer
- Surveillance techniques including CCTV, Video Surveillance, Inventory Auditing, Loss prevention training in LexisNexis programming and Verifying All LP paperwork, event logs, OSHA records are 100% maintained properly signed by management personnel prior to Risk Assessment deadlines
Languages
Spanish
Professional Working
German
Professional Working
Japanese
Professional Working
French
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Location
On-SiteRemoteHybridImportant To Me
Flexible work hoursCompany CultureWork-life balanceWork from home optionPaid time off401k matchPaid sick leave4-day work weekInterests
A Better Bulldog Non-Profit
HUMINT & Criminal Psychopathology
Quote
The price one pays for pursuing any profession or calling is an intimate knowledge of its ugly side.
James Baldwin
Timeline
Human Resources Manager
Ryder Integrated Logistics
2018.03 - 2022.06
Call Center Supervisor
Concentrix
2014.02 - 2021.03
Intelligence Officer
U.S. Army Active Duty
2012.06 - 2021.02
Loss Prevention Investigator
AAFES
2003.04 - 2015.01
Ph.D. - Forensic Psychology
University of Vanderbilt Medical
Master of Science - Psychological Warfare And Military Media Relations
University of Nottingham
Bachelor of Science - Pre-Medicine
St. John's College, University of Cambridge
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