Karma Bolden
Maumelle,AR
Summary
Experienced Patient Care Coordinator with Market Dynamics, an IQVIA business. Committed to delivering exceptional customer service to both patients and healthcare professionals. Maintains high-quality standards and ensures every interaction is professional and empathetic. Expertise in coordinating patient care to contribute to seamless healthcare services and enhance the patient experience.
Overview
15
15
years of professional experience
Work History
Patient Care Coordinator
Market Dynamics, LLC/IQVIA/Pfizer
04.2021 - Current
- Related field experience in healthcare administration scheduling patients and healthcare providers
- Customer service experience
- Reliable and competent with exceptional data entry and customer service skills
- Document case details in Customer Relationship Management System
- Responsible for case creation, scheduling, and confirming appointments
- Daily communication with patients and clinicians
- Answers incoming call and email correspondence
- Place outbound calls to patients and clinical providers
- Scheduling appointments for clients and patients
- Improve production processes through effective schedule management
- Maintaining patient information by inputting data into company systems
Private In-Home Caregiver
Self-Employed
02.2010 - 04.2021
- Compassionate Home Health Aide with a wide range of medical skills applicable to positions in public and private healthcare environments
- Adept at meeting patient and family needs in a timely manner
- Focused on maintaining patient care requirements
- Followed proper procedures in emergencies and responded properly and positively to client's requests for assistance
- Pleasant and supportive companion
- Managed and scheduled other caregivers
- Oversaw the responsibilities of another caregiver(s)
- Maintained and budgeted expenses
- Oversaw hiring and training
- Set policies and processes
Education
GENERAL STUDIES DIPLOMA -
NORTH LITTLE ROCK HIGH SCHOOL
North Little Rock05.1995
Skills
Microsoft Office (Outlook, Excel, Word, and Teams)
Salesforce
Time management skills
Multi-tasking
Prioritization
Verbal communication
Written communication
Interpersonal skills
Organizational skills
Attention to detail
Independence
Teamwork
Volunteer Experience
Habitat For Humanity, Habitat Home repair
Timeline
Patient Care Coordinator
Market Dynamics, LLC/IQVIA/Pfizer
04.2021 - Current
Private In-Home Caregiver
Self-Employed
02.2010 - 04.2021
GENERAL STUDIES DIPLOMA -
NORTH LITTLE ROCK HIGH SCHOOL