Karma Cox
Amarillo,TX
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Correctional Officer
Texas Department Of Criminal Justice
10.2023 - 09.2025
- Managed high-risk situations with professionalism and composure, ensuring safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Assisted in training of new correctional officers, providing guidance on best practices and procedures.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Managed security and ensuring compliance with policy while supervising between 68-144 inmates per shift.
Customer Service Representative
Xcel Energy
04.2022 - 10.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts while taking 80-150 inbound calls per shift.
Store Manager
Bellar Consulting LLC
02.2018 - 05.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Managed 15-30 store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
River Road High School
Amarillo, TX05.2016
Skills
- First aid training
- De-escalation techniques
- Effective conflict resolution
- Relationship management
- Team leadership
- Detailed documentation practices
Timeline
Correctional Officer
Texas Department Of Criminal Justice
10.2023 - 09.2025
Customer Service Representative
Xcel Energy
04.2022 - 10.2023
Store Manager
Bellar Consulting LLC
02.2018 - 05.2022
High School Diploma -
River Road High School
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