Karma Hines
Killeen
Summary
Dynamic business professional with a proven track record in developing and executing impactful strategies that drive organizational success. Recognized for fostering collaborative environments and a strong commitment to team achievement while adeptly adapting to evolving business demands. Expertise in stakeholder management, strategic planning, and effective communication consistently delivers reliable, results-driven performance. Passionate about leveraging skills to create innovative solutions that enhance operational efficiency and support overall business objectives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Benefits Business Partner
Infogain / Revel on behalf of Microsoft
05.2020 - Current
- Current Benefits Advisory Team Lead
- Managing 250 + STD; Maternity Leaves and Parental Leaves.
- POC for all team escalations
- Managed a case load of up to 300 + school closure COVID Leave cases
- Using CRM to manage email inquiries, performing up to as many as 60 per day including global request
- Implemented the LES pay procedure for my department using Excel
- Was lead point person on Caretaker Leave cases for 2 years
- Proficient in all HR Microsoft Tools
- Managed customer experiences with a close eye on customer and team member interactions, touch points, and methods of engagement
- Partnered with Microsoft Corporate Payroll team to implement Military Leave LES differential process
- Monitored company activities and investigated discrepancies impacting business solvency or profits
- Developed successful project goals and strategies in collaboration with Senior Benefits Business partners
- Facilitated workshops to align stakeholder objectives with organizational goals, enhancing collaboration.
- Mentored junior team members, fostering skill development and knowledge sharing within the organization.
- Increased client satisfaction by streamlining business processes and implementing innovative solutions.
Benefits, Compensation and Talent Specialist
Solution One Industries
06.2020 - 01.2021
- Brought in applicants by organizing career fairs and other events
- Organized employee records consistently, staying compliant with internal and government requirements
- Tracked employee data with Dayforce, updating personnel records and tracking incidents
- Supported employee relations issues with investigative research and interviews
- Kept organization fully compliant with legal standards for EEO and ADA
- Conducted benefits administration for over 500 benefit-eligible employees
- Supported HR team with staffing, new hire orientations, and on-boarding processes
- Maintained payroll, scheduling, and attendance via Ceridian and Dayforce
Small Business Owner
Seattle Kanine Karma
10.2008 - 05.2019
- Managed and supported about 15-25 clients annually
- Scheduled boarding times, walks, grooming appointments and managed puppy interaction meetings
- Purchased specialized food under client direction and adhered to preferred schedule
- Used business software packages to maintain files and administrative records
- Achieved financial savings through powerful cost reduction strategies
Human Resources Generalist
Xtreme Consulting Group
03.2016 - 04.2018
- Conducted benefits administration for 500 + benefit-eligible employees with Acentis program and Sage payroll software
- Guided startup and management of all HR operations, systems, and programs for new location within company
- Facilitated creation of delivery and learning experiences by reviewing business strategies and new learning technologies
- Corrected and implemented new recruitment and sourcing processes by suggesting actionable improvements and innovations
- Conducted all employee hiring and exit interviews Managed COBRA program
- Provided guidance to managers and employees on talent management, payroll, FMLA, and benefits
- Facilitated criminal background check process for new hires
- Processed unemployment claims and acted as company representative at unemployment hearings
Compensation and Performance Support
Microsoft (Compass Group, RYLEM and Insight Global Consulting firms)
03.2015 - 01.2016
- Supported management and employee's during 2013 Performance review cycle with focus on comp ratio's, Connect Tool inquiries, CRM support and tool reporting
- Classified job positions by status, salary and other factors to make useful categorical assessments
- Produced detailed organizational, flow chart and career path reports to facilitate smooth operations and employee progression
HR Assist Severance Specialist
Microsoft (Compass Group, RYLEM and Insight Global Consulting firms)
02.2014 - 02.2015
- Planned and executed Severance Space (HR Assist) for employees affected by 2015 Reduction in Force
- Assisted employees with severance packages while supporting COBRA, 401k rollover process, transitional procedures and access to documents post employment
Senior HR Administrator
Microsoft (Compass Group, RYLEM and Insight Global Consulting firms)
09.2012 - 02.2014
- Foresaw the induction of the Microsoft HSA Health Saving plan
- Oversaw employee benefits administration, including managing workers' compensation claims and educating team members on healthcare policies and 401K plans
- Managed a caseload of 200 benefits inquiry cases daily with a close of approx 40 per day
- Submitting and managing LOA leave specific to personal, parental and maternity
- Hosted weekly New Hire Orientation for Microsoft Open House Administered, directed, and reviewed employee benefit programs, including integration of benefit programs following company updates
- Protected employee information and monies by fully complying with security policies and federal regulations
Education
Bachelor of Arts (B.A.) - Interactive & Graphic Art
International Academy of Design Technology
Tukwila, WA07.2002
Skills
- Proficient in popular HRIS technologies, Recruitment and recruiting coordination, customer support, HR ticketing systems
- Proficient in Outlook; Excel; PowerPoint; OneNote; Teams and CoPilot
- Proficient in Ascentis; Leave Pro; WorkForce Software; ADP;
- Knowledgeable in Workday, ADP and most AI Programs
- Client account management
- Management team building
- Database maintenance
- Performance evaluation and monitoring
- Policy implementation
- Employee relations
- Employee retention
Certification
- Licensed Notary Public - 2024 - 2028
- HIPAA Certified (last training completed 2025)
- SHRM WA State Member since 2016
Timeline
Benefits, Compensation and Talent Specialist
Solution One Industries
06.2020 - 01.2021
Benefits Business Partner
Infogain / Revel on behalf of Microsoft
05.2020 - Current
Human Resources Generalist
Xtreme Consulting Group
03.2016 - 04.2018
Compensation and Performance Support
Microsoft (Compass Group, RYLEM and Insight Global Consulting firms)
03.2015 - 01.2016
HR Assist Severance Specialist
Microsoft (Compass Group, RYLEM and Insight Global Consulting firms)
02.2014 - 02.2015
Senior HR Administrator
Microsoft (Compass Group, RYLEM and Insight Global Consulting firms)
09.2012 - 02.2014
Small Business Owner
Seattle Kanine Karma
10.2008 - 05.2019
Bachelor of Arts (B.A.) - Interactive & Graphic Art
International Academy of Design Technology
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