Karma Whitcomb
Yukon,OK
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Overview
9
9
years of professional experience
Work History
Licensed Claims Adjuster
Oklahoma Farm Bureau Mutual Insurance
10.2023 - Current
- Demonstrated exceptional problem-solving abilities while handling challenging cases involving unique circumstances.
- Established trust with policyholders, agents, and service providers by consistently delivering reliable information and timely claim resolutions.
- Provided guidance to policyholders throughout the claims process, ensuring they understood their coverage limits and obligations under their policies.
- Collaborated with other adjusters to share best practices, ensuring consistent quality across the team.
Customer Service Licensed Adjuster
TTEC
03.2020 - Current
- Take First notice of Loss claim information from members, claimant and third party.
- Documented accident information, damages to all vehicles, whether there were any injuries, vehicle driveable or was it towed. If the vehicle was towed added information of where it was towed, and Police information so we could order the report.
- Provided policy coverage information as to deductibles, rental coverage, liability coverage and towing.
- Coordinated towing to repair facilities, salvage yards, or to homes.
- Coordinated direct repair assignments with local body shops and rental vehicles during restoration processes.
- Assigned the claims to appropriate adjuster for handling of the claim.
House Manager
Meadowbrook Acres
06.2015 - 12.2020
- Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Conducted required fire drills and emergency preparedness drills.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Reduced errors by hand-counting controlled medications, accurately measuring liquids.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Education
Paralegal Studies
Rose State College
Oklahoma City, OK05.2015
Core Course Studies
Oklahoma City Community College
Oklahoma City, OK08.1988
Applied Accounting And Data Entry -
Francis Tuttle Technology Center - Rockwell
Oklahoma City, OK05.1984
Skills
- Coaching and Mentoring
- Customer Service and Support
- Team Leadership
- Human Relations
- Active Listening
- Relationship Building
- Highly motivated
- Policy Interpretation
Timeline
Licensed Claims Adjuster
Oklahoma Farm Bureau Mutual Insurance
10.2023 - Current
Customer Service Licensed Adjuster
TTEC
03.2020 - Current
House Manager
Meadowbrook Acres
06.2015 - 12.2020
Paralegal Studies
Rose State College
Core Course Studies
Oklahoma City Community College
Applied Accounting And Data Entry -
Francis Tuttle Technology Center - Rockwell
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