Karma Yangki
Woodside,USA
Summary
Applying for this position so delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
The Quin Central Park Hilton Club
07.2022 - Current
- Responsible for the overall cleanliness and sanitation of the residents' rooms, bathrooms and common areas including scrubbing, mopping, vacuuming, polishing, dusting, windows and using germicides
- Monitoring and maintaining housekeeping supplies
- Cleaning and maintaining housekeeping equipment
- Responding appropriately to resident's special requests
- Observing and reporting any potential safety hazards
- Collecting linen and assisting in laundry tasks when needed
- Disposing of trash and other rubbish appropriately
- Restocking rooms, housekeeping carts, and supply closets
- Ensuring a high standard of service and
- Problem solving guests’ needs as required.
Hotel Front Desk Receptionist
The Quin Central Park Hilton Club
07.2022 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Maintained an organized front desk area that contributed to smooth operations and professional appearance.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Utilized strong communication skills to effectively relay important information between staff members and management teams.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Promoted additional services offered by the hotel for increased revenue generation through upselling techniques.
- Performed administrative tasks such as filing, data entry, and inventory management to support hotel operations.
- Upheld strict security protocols at the front desk by verifying identification and enforcing hotel policies when necessary.
- Answered phone within [Number] minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Developed and maintained positive relationships with guests for satisfaction.
- Monitored hotel's budget and financial records.
- Monitored staff performance and provided feedback and guidance.
Cashier
Olive Tree
03.2012 - 08.2014
- Manage transactions with customers using cash registers
- Scan goods and ensure accurate prices
- Collect payments whether in cash or credit
- Issue receipts, refunds, or changes when applicable
- Redeem stamps and coupons
- Cross-sell products and introduce new ones
- Clean store by wiping, dusting, sweeping and mopping
- Clean restrooms including cleaning toilets, urinals and sinks
- Mop the floors, fill paper towels, toilets paper and soap dispensers
- Remove trash, empty waste containers and remove waste from the premises to designated area
- Clean the front door inside and outside
- Keep janitor’s cabinet in a clean, tidy and arranged condition
- Prepare fountain drinks and hot coffee
- Clean the coffee and fountain machine every day
Education
High School Diploma -
LaGuardia Community College
01.2014
Skills
- Customer Service
- Communication Skills
- Interpersonal Skills
- Attention to Detail
- Willingness to Learn
- Teamwork
- Flexibility
- Dependability
- Computer Skills
- Microsoft Word
- Microsoft Excel
- Cash Register Operation
- Credit Card Machine Operation
- Cash handling
- Telephone etiquette
- Filing
- Work prioritization
Timeline
Front Desk Receptionist
The Quin Central Park Hilton Club
07.2022 - Current
Hotel Front Desk Receptionist
The Quin Central Park Hilton Club
07.2022 - Current
Cashier
Olive Tree
03.2012 - 08.2014
High School Diploma -
LaGuardia Community College
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