Summary
Overview
Work History
Education
Skills
Timeline
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KARMALAH H. GRIFFIN

Milwaukee,Wisconsin

Summary

Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.

Overview

11
11
years of professional experience

Work History

Sales Consultant

AT&T
01.2020 - Current
  • Used consultative sales techniques to understand Small Business customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to small business customers incoming calls.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Maximized customer retention by resolving issues quickly and providing the best solutions.
  • Stayed knowledgeable on latest innovations and technological advancements through continuous training.

CUSTOMER CARE SPECIALIST

USCC
08.2016 - 11.2019
  • Took ownership of customers issues to follow problems through to resolution.
  • Verified accuracy of customer account information and updated when necessary.
  • Responded to customer inquiries via phone, email and web-based platforms.
  • Identified customer issues with products or services, investigated causes and initiated resolutions.
  • Accurately tracked and recorded customer interactions in CRM platform.

Administrave Assistant/Receponist

Benedict Center
09.2014 - 06.2016
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

YOUTH CARE WORKER

NEHEMIAH PROJECT
02.2013 - 04.2016
  • Planning and conducting programs focused on the specific needs of young people, such as training and employment, self-development and education
  • Completed clear and concise documentation of youth behavior and actions.
  • Assisted youth with obtaining resources such as food, clothing and shelter.
  • Assessing risks and providing crisis counseling to young people experiencing trauma
  • Referring clients to appropriate specialists or community agencies
  • Acting as an advocate and raising issues with government departments
  • Providing information about services and resources available locally
  • Planning and conducting programs focused on the specific needs of young people, such as training and employment, self-development and education
  • Organizing and supervising group activities including sports and recreation
  • Writing reports, submissions and applications for funding
  • Partnered with teachers, social workers, local authorities, health professionals, refuge workers and parents.

Education

HUMAN SERVICES -

MILWAUKEE AREA TECHNICAL COLLEGE
12.2012

Skills

  • Emotional Support
  • Advocacy
  • Special Needs Understanding
  • Crisis Response Expertise
  • Program Support
  • Educational Activities
  • Safety Monitoring
  • Conflict De-Escalation

Timeline

Sales Consultant

AT&T
01.2020 - Current

CUSTOMER CARE SPECIALIST

USCC
08.2016 - 11.2019

Administrave Assistant/Receponist

Benedict Center
09.2014 - 06.2016

YOUTH CARE WORKER

NEHEMIAH PROJECT
02.2013 - 04.2016

HUMAN SERVICES -

MILWAUKEE AREA TECHNICAL COLLEGE

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KARMALAH H. GRIFFIN