Karman Coffee
Customer Service/ Collections/ Payment Processor
Dayton,OH
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
7
7
years of professional experience
Work History
Credit and Collections Correspondent
Taylor Communications
05.2016 - 10.2018
- Reviewed files to select delinquent accounts for collection efforts.
- Processed payments and applied to customer balances.
- Used probing techniques to determine debtors' reasons for delinquency.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Assisted in implementing procedures and policies to facilitate timely payments.
Loan Payment Processor
PNC Mortgage
10.2014 - 10.2015
- Selected to work suspense accounts to prevent borrowers funds from aging; previews borrower's history, determines fund application principal escrow payment accurate assessments ensure payments are applied to reduce fees which benefit customers.
- Strong analytical skills and in-depth knowledge of loan process and procedures critical to troubleshooting process. In monthly peak of 7000 loan reviews error rate remained low.
- Review checks and letters that are returned via mail and uses to skip trace system to resend to the borrower so that input is given to know miscellaneous-actions prevent funds from from to escheatable. That later end up at unclaimed funds for the state.
- Quick learner! Superb performance garmented an award and 3 promotions in 13 months.
Credit Specialist and Loan Specialist II
PNC Mortgage
10.2011 - 10.2014
- Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.
- Made outbound and inbound calls to borrowers concerning mortgage payment due date.
- Provided borrowers with workout options for their delinquency of the mortgage.
- Used Black Knight system to perform proper coding and documentation of calls.
Education
MBA - Business Administration
Indiana Wesleyan University
Dayton05.2017
Skills
- Mortgage
- Management
- Customer Service
- Entrepreneurship
- Data Analysis
- Communications
- Risk Assessment
Accomplishments
- Author, Memoirs of a Ministry Vixen: Transformation Published 2012
- Author, Faith versus Spirituality Published 2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Credit and Collections Correspondent
Taylor Communications
05.2016 - 10.2018
Loan Payment Processor
PNC Mortgage
10.2014 - 10.2015
Credit Specialist and Loan Specialist II
PNC Mortgage
10.2011 - 10.2014
MBA - Business Administration
Indiana Wesleyan University
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