Summary
Overview
Work History
Education
Skills
Timeline
Generic
Karman Marsh

Karman Marsh

Purdon,USA

Summary

Diligent Customer Service Representative with proven technical abilities, consultation skills, and attention to detail. Easily understands customers\' concerns and fields a wide range of inquiries with an excellent resolution record. Maintains detailed and accurate documentation of all activities. With five years of experience as a skilled Customer Service Representative, offers in-demand skills related to most business, technologies, and tools. Seeking an opportunity to expand skills and contribute to company success. Known for being hardworking, ethical, and detail-oriented, stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Driven Customer Representative with top-notch skills in oral and written communication, active listening, and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Secretary Manager

UISPP
11.2022 - 01.2025
  • Built and managed processes for tracking and monitoring department performance.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Completed bi-weekly payroll for sixteen employees.
  • Created reports, presentations and other materials for executive staff.

Team Leader

Big Lots
12.2023 - 11.2024
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Trained and supervised team of customer service representatives in providing quality service to customers.

Customer Service Representative

TTEC
11.2022 - 02.2023
  • Responded to customer requests for products, services, and company information.
  • Trained staff on operating procedures and company services.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Identified and resolved discrepancies and errors in customer accounts.

Customer Service Representative

BroadPath Healthcare
08.2021 - 02.2022
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer account discrepancies and concerns.
  • Documented and detailed calls and complaints using call center's CRM database.

Customer Service Representative

TTech
02.2020 - 09.2020
  • Managed customer calls efficiently in a fast-paced call center environment
  • Delivered fast and friendly service regarding questions and service complaints
  • Followed up with customers to offer additional support and check resolution satisfaction
  • Answered 300-500 inbound calls each day to handle various concerns
  • Maintained customer satisfaction by addressing customer needs and resolving concerns
  • Handled customer inquiries, billing questions, payments, and service requests
  • Explained promotions and special offers to customers

Sales Associate

Wal-Mart
03.2018 - 02.2019
  • Helped customers navigate store, complete sales and process returns
  • Located items for customers by checking sister stores and online options
  • Resolved customer concerns using strong communication and conflict management skills
  • Adapted to changing priorities and unexpected situations
  • Quickly and efficiently processed payments and made accurate change
  • Boosted sales by building attractive displays and merchandising products

Virtual Customer Service Representative

Alorica
11.2016 - 10.2017
  • Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
  • Built trust with callers through empathy and skilled support
  • Met customer needs consistently, quickly determining, defining, and resolving issues
  • Exceeded hourly quota with expert 10-key skills and exceptional accuracy
  • Updated office files daily and kept records organized
  • Minimized data loss risks by backing up completed work daily

Education

High School Diploma -

Epic Charter High School
Oklahoma City, OK
06.2018

Skills

  • Information security
  • Documentation
  • Proficient Call Handling
  • Data entry
  • Paperwork processing

  • Typing 45 WPM on average
  • Customer relations
  • Prioritization
  • Problem-solving

Timeline

Team Leader

Big Lots
12.2023 - 11.2024

Secretary Manager

UISPP
11.2022 - 01.2025

Customer Service Representative

TTEC
11.2022 - 02.2023

Customer Service Representative

BroadPath Healthcare
08.2021 - 02.2022

Customer Service Representative

TTech
02.2020 - 09.2020

Sales Associate

Wal-Mart
03.2018 - 02.2019

Virtual Customer Service Representative

Alorica
11.2016 - 10.2017

High School Diploma -

Epic Charter High School
Karman Marsh