Kyara Nieves-Valentin
Summary
Reliable employee offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in reservation software and customer service. Skilled at customer interaction with dedication to efficiency and accuracy.
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
Circle K
10.2022 - 12.2023
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Guest Service Team Leader
TopGolf
03.2021 - 08.2022
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Developed strong relationships with guests, leading to increased loyalty and repeat business.
- Collaborated with housekeeping and maintenance teams to ensure timely resolution of guest issues.
- Trained new team members on company policies, procedures, and best practices in guest services.
- Monitored reservation system for accuracy and efficiency, reducing booking errors and conflicts.
Host/Server/Food Runner
Gators Dockside
11.2018 - 08.2021
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Quick Service Attendant
Yak&Yeti
07.2016 - 11.2018
- Enhanced customer satisfaction by providing efficient and courteous service.
- Ensured order accuracy by carefully reviewing and confirming customer orders.
- Maintained a clean and organized work area, promoting a positive environment for both employees and customers.
- Expedited customer orders with effective multitasking and prioritization skills.
- Handled cash transactions accurately, maintaining proper cash drawer balance at the end of each shift.
Education
High School Diploma -
Gateway High School
Kissimmee, FL05.2017
Skills
- Drawer Management
- Payment Collection
- Guest Services
- Customer Complaint Resolution
- Customer Assistance
- Reservations Coordination
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Cashier
Circle K
10.2022 - 12.2023
Guest Service Team Leader
TopGolf
03.2021 - 08.2022
Host/Server/Food Runner
Gators Dockside
11.2018 - 08.2021
Quick Service Attendant
Yak&Yeti
07.2016 - 11.2018
High School Diploma -
Gateway High School
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