Karmeka Doyle-Mitchell
Monroe,LA
Summary
Energetic and friendly Bus Attendant with 5 years of experience supervising passengers for safe and positive experiences. Demonstrated proper use of wheelchair lift and orthopedic devices. Maintained clean and sanitary school bus through regular, scheduled checks.
Overview
10
10
years of professional experience
Work History
Bus Attendant
Monroe City School Board Transportation
10.2018 - Current
- Enhanced passenger satisfaction by providing attentive service and addressing individual needs.
- Assisted passengers with boarding and disembarking, ensuring a smooth and safe experience.
- Maintained cleanliness of the bus interior, promoting a pleasant environment for all passengers.
- Ensured timely arrival at each stop by adhering to established schedules and communicating effectively with the driver.
Lead Toddler Teacher
Crescent Academy And Childcare Center
11.2018 - 03.2021
- Enhanced learning experiences by incorporating age-appropriate technology into daily lessons.
- Increased child engagement with creative lesson plans tailored to individual needs and interests.
- Improved classroom management by establishing clear rules and consistently enforcing consequences for misbehavior.
- Developed strong relationships with parents through regular communication, resulting in increased involvement in their children''s education.
Customer Service Representative
Avflight Aviation Airport
05.2017 - 09.2018
- Enhanced customer satisfaction by providing timely and accurate flight information.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Education Consumer Care Representative
Coast Professional Inc.
04.2016 - 05.2017
- Enhanced customer satisfaction by addressing and resolving consumer concerns in a timely manner.
- Improved company reputation by providing exceptional service to consumers, leading to positive reviews and recommendations.
- Managed high call volume, ensuring each consumer received prompt attention and assistance.
- Streamlined communication with customers through efficient use of email, chat, and phone support channels.
Travel Consultant
Travel Holdings
06.2014 - 11.2015
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Built strong relationships with clients through exceptional communication and personalized service.
Education
Bachelor of Science - Psychology
Walden University
Minneapolis, MN06.2025
Associate Of Applied Science - Early Childhood Education
Louisiana Delta Community College
Monroe, LA11.2024
High School Diploma -
Rowlett High School
Rowlett, TX05.2007
Skills
- Punctuality
- Calm Under Pressure
- GPS Navigation
- Verbal Communication
- Problem-Solving
- Written Communication
- Documentation skills
- Professionalism
- Travel research
- Travel Arrangements
Timeline
Lead Toddler Teacher
Crescent Academy And Childcare Center
11.2018 - 03.2021
Bus Attendant
Monroe City School Board Transportation
10.2018 - Current
Customer Service Representative
Avflight Aviation Airport
05.2017 - 09.2018
Education Consumer Care Representative
Coast Professional Inc.
04.2016 - 05.2017
Travel Consultant
Travel Holdings
06.2014 - 11.2015
Bachelor of Science - Psychology
Walden University
Associate Of Applied Science - Early Childhood Education
Louisiana Delta Community College
High School Diploma -
Rowlett High School
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