Karmeka Doyle-Mitchell
Monroe,LA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Bus Attendant
Monroe City School Board
Monroe, LA
10.2019 - Current
- I direct students on and off the bus, I supervise conduct while the bus is in motion, operate wheelchair lifts, assist with other special needs, and evacuate riders in case of an emergency.
- Enforced appropriate discipline when needed in order to maintain an orderly environment on the bus.
- Completed necessary paperwork such as route sheets and attendance records accurately and timely.
- Maintained a clean and organized bus interior at all times.
- Verified that all passengers have exited the bus prior to leaving drop off location.
Infant/Toddler Teacher
Crescent Academy
Monroe, LA
09.2019 - 03.2022
- I planned, prepared, and implemented a variety of preschool and infant/toddler learning activities for children.
- I demonstrated and assisted in the preschool and infant/toddler development process with Early Childhood Education students.
- Maintained a clean and healthy preschool environment.
- Assessed student progress and provided feedback to parents.
- Supervised a classroom of up to 20 children aged 4-5 years old.
Customer Service Representative
Avflight
Monroe, LA
05.2017 - 10.2017
- I worked as a CSR, welcoming and communicating directly with customers visiting the facility.
- I provided superior customer service to crew members and passengers, assisted customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, and helped resolve customer requests, questions, and complaints regarding Avflight's flight services or products.
- I communicated with aircraft arrivals to line service and complete pre-arrival information from customers and processed sales transactions, close out and balance daily inventory, fuel tickets and meter sheets.
ED Customer Service Representative
Coast Professional, Inc
West Monroe, LA
04.2016 - 05.2017
- I work as a Customer Service Representative for the Department of Education, working with the consumer to resolve outstanding debt.
- I handling incoming and outgoing collection calls and gathered information to locate new contact info, negotiated payment arrangements, prepared and obtained necessary paperwork.
- Conducted skip tracing to locate debtors who had changed address or employment status without notifying creditors.
- Assessed customer financial situations to identify hardship cases that required special consideration or alternative repayment options.
- Analyzed customer financial information and determined appropriate payment plans.
- Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
- Identified delinquent accounts and contacted debtors to negotiate payment terms.
Infant Teacher
Mini World Daycare
Monroe, LA
01.2015 - 03.2016
- I worked with small children and help them acquire basic skills, like organizing activities, providing learning opportunities through play, comforting children in distress, supervising children on the playground, classroom and reporting to parents.
Shift Leader/Cashier
Dollar General
Rayville, LA
06.2012 - 12.2013
- I helped maintain a clean, well-organized store with a customer-first focus
- I assisted customers in locating and purchasing merchandise, operating a cash register, stocking and recovering merchandise, cleaning the store, and performing other duties as assigned and open and closed the store under specific direction by the Store Manager.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Assisted in training new employees on shift operations.
- Maintained an organized work environment by delegating tasks to staff as needed.
Customer Service Representative
Weight Watchers
Monroe, LA
07.2011 - 08.2012
- I worked as a CSR, I handled incoming calls from members wanting help on locations of Weight Watchers meetings, food plans, and daily points for the day.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided accurate information about products and services to customers.
- Developed strong relationships with customers by providing personalized assistance and support.
Housekeeper
LandMark Nursing Home
West Monroe, LA
04.2010 - 07.2011
- I worked as an housekeeper, making my assigned area was clean before the end of my shift
- I swept, dusted, mopped, and vacuumed.
- I assist resident with room when needed
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Reported any maintenance issues or damage to supervisors immediately.
Secretary
Sister's Walking By Faith
Rowlett, TX
08.2005 - 06.2008
- I answered calls, responded to emails, and scheduled meetings.
- I managed supplies and inventory, along with setting up the location for an event.
- Updated contact lists on a regular basis; created new contacts as needed.
Education
Rowlett High School
Rowlett, TX05-2007
Bachelor of Science - Psychology
Walden University
Minneapolis, MNAssociate of Applied Science - Early Childhood Education
Louisiana Delta Community College
Monroe, LASkills
- Data Entry
- Call Management
- Scheduling
- Account updating
- Inbound and Outbound Calling
- Customer Service
- Verbal and written communication
- Strong computer skills
- Typing skills
- Active Listening
- Problem-solving abilities
Certification
Certificate of Tech Studies
Certificate of General Studies
Timeline
Bus Attendant
Monroe City School Board
10.2019 - Current
Infant/Toddler Teacher
Crescent Academy
09.2019 - 03.2022
Customer Service Representative
Avflight
05.2017 - 10.2017
ED Customer Service Representative
Coast Professional, Inc
04.2016 - 05.2017
Infant Teacher
Mini World Daycare
01.2015 - 03.2016
Shift Leader/Cashier
Dollar General
06.2012 - 12.2013
Customer Service Representative
Weight Watchers
07.2011 - 08.2012
Housekeeper
LandMark Nursing Home
04.2010 - 07.2011
Secretary
Sister's Walking By Faith
08.2005 - 06.2008
Rowlett High School
Bachelor of Science - Psychology
Walden University
Associate of Applied Science - Early Childhood Education
Louisiana Delta Community College
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