Summary
Overview
Work History
Education
Skills
Timeline
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Karmela Roso

Karmela Roso

Commercialist
Houston,TX

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent communication and problem-solving skills.

Overview

8
8
years of professional experience
10
10
years of post-secondary education
1
1
Language

Work History

Winery Worker

Korta Katarina Winery
Orebic, Croatia
05.2022 - 10.2022
  • Gave tours of the winery and vineyards while explaining production and winery history step by step.
  • Introduced customers to Croatian wine, food, history and culture.
  • Found new buyers and helped expand vinery selling market.
  • Increased sales by 15%
  • Helped serve food and beverages while explaining each dish thoroughly and ensured that guests have a memorable dining experience.

Winery Worker

Matusko Winery
Potomac, Croatia
09.2019 - 12.2021
    • Removed weak and diseased shoots from vines to improve space and resource availability for healthy shoots to grow.
    • Kept vineyard facilities and equipment in good working order for ongoing operations.
    • Supported vineyard operations through lifecycle of vines from spring pruning to fall harvests.
    • Picked grapes at correct time and sorted by quality for further processing into vineyard wines.
    • Gave tours of the winery and vineyards while explaining production and winery history.
    • Helped expand vinery selling market.

Elderly Caregiver

Brookdale Assisted Living
Houston, OH
04.2017 - 12.2017
    • Entertained, conversed, and read aloud to keep patients mentally alert.
    • Maintained clean, safe, and well-organized patient environment.
    • Assisted disabled clients to support independence and well-being.
    • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
    • Offered companionship and kindness to elderly patients.
    • Maintained strong connections within caregiver community to gain continuous knowledge.

Waitress

Brookdale Assisted Living
Houston, Texas
04.2016 - 09.2016
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Remained calm and poised when dealing with difficult customers.
  • Met with chef to review daily specials and menu changes.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.

Front Desk Receptionist

Camp Ponta
Orebic, Croatia
07.2014 - 09.2014
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Collected room deposits, fees, and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Resolved customer problems and complaints.

Education

Ph.D. - Journalism

University of Dubrovnik
Croatia
10.2016 - Current

High School Diploma -

Ekonomska I Trgovacka Skola - Dubrovnik
Dubrovnik
09.2012 - 05.2015

Skills

Strong communication skills

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Timeline

Winery Worker

Korta Katarina Winery
05.2022 - 10.2022

Winery Worker

Matusko Winery
09.2019 - 12.2021

Elderly Caregiver

Brookdale Assisted Living
04.2017 - 12.2017

Ph.D. - Journalism

University of Dubrovnik
10.2016 - Current

Waitress

Brookdale Assisted Living
04.2016 - 09.2016

Front Desk Receptionist

Camp Ponta
07.2014 - 09.2014

High School Diploma -

Ekonomska I Trgovacka Skola - Dubrovnik
09.2012 - 05.2015

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Karmela RosoCommercialist