Karmela Roso
Commercialist
Houston,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
1
1
Language
Work History
Winery Worker
Korta Katarina Winery
Orebic, Croatia
05.2022 - 10.2022
- Gave tours of the winery and vineyards while explaining production and winery history step by step.
- Introduced customers to Croatian wine, food, history and culture.
- Found new buyers and helped expand vinery selling market.
- Increased sales by 15%
- Helped serve food and beverages while explaining each dish thoroughly and ensured that guests have a memorable dining experience.
Winery Worker
Matusko Winery
Potomac, Croatia
09.2019 - 12.2021
- Removed weak and diseased shoots from vines to improve space and resource availability for healthy shoots to grow.
- Kept vineyard facilities and equipment in good working order for ongoing operations.
- Supported vineyard operations through lifecycle of vines from spring pruning to fall harvests.
- Picked grapes at correct time and sorted by quality for further processing into vineyard wines.
- Gave tours of the winery and vineyards while explaining production and winery history.
- Helped expand vinery selling market.
Elderly Caregiver
Brookdale Assisted Living
Houston, OH
04.2017 - 12.2017
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Offered companionship and kindness to elderly patients.
- Maintained strong connections within caregiver community to gain continuous knowledge.
Waitress
Brookdale Assisted Living
Houston, Texas
04.2016 - 09.2016
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers.
- Met with chef to review daily specials and menu changes.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Front Desk Receptionist
Camp Ponta
Orebic, Croatia
07.2014 - 09.2014
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled assignments independently with good judgement and critical thinking skills.
- Resolved customer problems and complaints.
Education
Ph.D. - Journalism
University of Dubrovnik
Croatia 10.2016 - Current
High School Diploma -
Ekonomska I Trgovacka Skola - Dubrovnik
Dubrovnik 09.2012 - 05.2015
Skills
Strong communication skills
Problem-solving skills
Teamwork and collaboration
Attention to detail
Exceptional customer service
Ability to work in a fast-paced environment
Adaptability and flexibility
Timeline
Winery Worker
Korta Katarina Winery
05.2022 - 10.2022
Winery Worker
Matusko Winery
09.2019 - 12.2021
Elderly Caregiver
Brookdale Assisted Living
04.2017 - 12.2017
Ph.D. - Journalism
University of Dubrovnik
10.2016 - Current
Waitress
Brookdale Assisted Living
04.2016 - 09.2016
Front Desk Receptionist
Camp Ponta
07.2014 - 09.2014
High School Diploma -
Ekonomska I Trgovacka Skola - Dubrovnik
09.2012 - 05.2015